Social Media in ‘Your’ Organisation – Reflection on INF506 Module 4 and Assessment 1

INF506 Module 4 Screen Shot of my laptop — Christy’s laptop screenshot of the research behind this module reflection – I’m calling this image: ‘400 words.’

OLJTask 10: Defining librarian 2.0

I don’t have an ‘organisation’…but I have the goods!

While I did read the module, I simply did not have time to read everything thoroughly and then complete this post before I submitted my first assessment. Thus, this reflection is written in support of that assessment and how I could have improved it having now read the module in detail. (As I write, I have received my assessment back and I have passed so that is a relief!)

I am not currently working in a library so that aspect of my reflection below will be based on my past experiences. It is also the reason a lot of my approaches seem too broad – I haven’t yet accomplished the level of practical experience required to narrow the roles and responsibilities of TLs down to the nitty gritty. That said, however, I recently attempted a job interview as a librarian in a local public library and they asked what I bring to the role. I floundered a little, but I said something like, I am focused on the library users, I have a positive attitude and I am flexible – very similar to the ‘customer service focus, strategic viewpoint and ability to be adaptable and resilient’ presented by Burton (2019, p.44).

So too do I have an open approach to programs that I will attempt and a modern take on what it means to be a teacher librarian in the 21st century. Chun (2018) lists some great attributes of TLs, which I believe I possess: user-driven focus – particularly for students, passionate, collaborative, innovative, risk-takers, leaders, evaluative – readily seeking and accepting feedback for growth, ever increasing their knowledge scope, and a consistent willingness to try new things. King (2018) adds ‘trend watcher’ to this list (in terms of the digital age) which I believe is most easily monitored via social media and applications like Diigo (mentioned in my assessment).

Did you thoroughly discuss web 2.0 or library 2.0?

I think the design process recommended by Bell (2018) is simple but beautiful: what’s the need, why is it a need, how can we fulfil the need? Change is necessary and the simpler the approach, the better.

In particular, the in assessment 1, I did not cover enough (or anything?) about the importance of having a change to web 2.0 minimum approach to social media in an organisation. Miller (2005) was writing about it 15 years ago, ergo, it isn’t new, by any stretch in technology terms, much less the term ‘library 2.0’, reimagining the library in a user-centred model for 21st century library services (Casey & Savistinuk, 2006). Here are three quotes that struck me particularly:

“The heart of Library 2.0 is user-centered change. It is a model for library service that encourages constant and purposeful change, inviting user participation in the creation of both the physical and the virtual services they want, supported by consistently evaluating services. It also attempts to reach new users and better serve current ones through improved customer-driven offerings” (Casey & Savistinuk, 2010, p.40).

“If we are not responding to the experiences our members are receiving in other cultural, learning, and retail industries, then we risk being irrelevant for our communities’ immediate and future needs” (Jane Cowell in Hoenke, 2018, p.7).

“What makes a service Library 2.0? Any service, physical or virtual that successfully reaches users, is evaluated frequently, and makes use of customer input is a Library 2.0 service” (Casey & Savistinuk, 2010, p. 42).

(Note: This user-centred or user-focussed approach has been mentioned in my blog previously and also in my second assessment on the positives and negatives for library resource genrefication, written for ETL505 Describing and Analysing Educational Resources).

Yet, despite social media’s ‘coming of age,’ I have encountered quite a bit of resistance to interactive social media in the workplace. One principal (no longer in the same role) explicitly forbade it on school grounds. Indeed, teachers were not allowed to even have their phones out at school at any time and she was very clear that we would be terminated if we were caught. The lady who ran the canteen (a seasoned local, much respected) had a Facebook (FB) page for the school canteen and kitchen garden at the school. One year, I added photos to her FB page that I’d taken while teaching in the school kitchen garden (in my role as the kitchen garden teacher, being careful to only upload those images without people in them) and one of the principal’s friends (the librarian no less, also no longer at the school) ‘reported’ it.

I remember had to sit in the principal’s office and show her what I had uploaded and who was running the FB page, proving it wasn’t myself and that I had not dared to cross her (as if I would!). It was a ridiculous situation that was only helped that the images were (and still are) lovely representations and promoted what was one of the most important programs at the school. To this day, the school and surrounding schools in the town have a very reserved approach to social media which I find ‘safe’ but at the same time quite sad.

After reading Casey & Savistinuk (2010) libraries or schools who prohibit social media (or worse, get rid of the library all together, such as a local high school recently did in my area, refusing to reimagine the space as a Library 2.0) have lost the opportunity to ‘harness collective intelligence’ of the community and limited their ability to ‘tap into users via the long tail’ – i.e. they simply provide the same services to the same groups, fearing and avoiding change, without considering that they could allow users to anonymously comment or offer feedback on the collection or services and grow.

Did you mention privilege?

School administrators who refuse to partake in social media, omit a ‘tech savvy’ portion of society (Williams, 2018) who use social media as their primary method of communicating with the library or school – generally speaking, those who simply find it easier to use (not to mention those who are from lower socio-economic status (SES) who are traumatised or marginalised, or who have limited access to academia or literacy levels). This is supported by Admon, Kaul, Cribbs, Guzman, Jimenez, & Richards (2020, p.500) who point out that social media creates “an open forum by disrupting the boundaries of geography, position, institution, and hierarchy.” (And, although I’m not sure that I’m ready to run a ‘Twitter chat’ session for an organisation myself, as recommended by Admon et al. (2020), I appreciate their recommendations and will refer to them should a Twitter chat be warranted in future).

Certainly, having lived in Broken Hill for 6 years, I can attest that Facebook (linked to Instagram) was the primary source of advertising used by local businesses and community services – simply for the fact that everyone was on it and it was basically free (omitting the cost of the technology and internet).

Perhaps it is well and truly time for librarians and school administrators to consider our perceptions of privilege in our user-centred approaches to the library and in our communications with society. ie. Are we avoiding social media because we want to push our academic forms of communication onto a society who will only suffer from our position of power over information?

Did you consider access in terms of ability?

Enis (2018) points out that we cannot just have the latest most whiz-bang applications and software but we also require facilitators (e.g. teacher librarians) to help our patrons utilise and access them as required. Furthermore, something else I note about my assessment was that my proof reader had recently completed an access related course where she said that I needed to change how I mentioned the image in my assessment so that I described it for those who might be colourblind. This links to the TEDtalk mentioned in Module 4: ‘If we consider our library a user-focused library, we need to tailor access for everyone, including those who rely on social media for connections to the library or school.’

Did you point out not just ‘doing’ social media but doing it well?

While I particularly covered aligning the social media recommendations with the broader school plan. I like the ideas from Rathore (2017), as well as those from Rossmann (2019) to align the social media project with the ‘broader communication plan‘ and am curious how many school libraries and schools in general actually have a communication plan…?

I did mention doing social media ‘well’ in my assessment, but I don’t feel I supported my comments aptly, having not mentioned Rossmann’s (2019) article which goes into ‘social media optimisation’ in depth. In addition, the argument for not just ‘doing’ Library 2.0, but doing it well is made very clear in the below TED talk:

Did you mention networking between librarians?

Another item that I did not mention in my assessment are the networking links between schools (lead by the teacher librarians). Just as the networking that prohibited social media in my previous setting, so too could networking help support tentative schools in taking the plunge into library 2.0 concepts and web 2.0 social media connections (and even web 3.0 interactive applications), as recommended in Cole (2016, p.9) challenging the library’s role as a “fixed community asset…(making its scope) unfettered by static definitions.” (What was obviously lacking in that scenario was simply leadership).

Did you discuss project management and the various means of evaluation?

I did touch on project management / change leadership in terms of the timeline and involvement of a digital learning environment leadership team in my project proposal assessment. However, I would have liked to have more formally included the ideas recommended by Allen (2017) also, including: identifying and researching user needs, identifying and researching the project’s aim(s) based on the context’s vision/mission/strategic plan and the potential impact of the project on those needs, having clear measures for success – while still accepting a margin of trial and error, consideration for the context and norms within it, discussing the types of stakeholders/project groups and the required levels of communication/input, assessing the risks, and providing a basis for future professional development and growth of the context. Furthermore, of particular interest, is the project management table by Allen (2017, p.54) that I could have used (among other great tables by Allen). I also liked the ideas from Bell (2018) which recommends the Design Thinking Toolkit for Libraries (with free downloadable toolkit) and the ‘Its Broken’ video by Seth Godin.

When it comes to the evaluation stage of the project, again, I don’t think I fully discussed the scope required for evaluation of the recommendations in my assessment. All services, new and old, require a schedule and means for evaluation across the whole context and beyond – current staff, users, community members and those we are trying to gain via outreach (Casey & Savastinuk, 2010).

References

Admon, A. J., Kaul, V., Cribbs, S. K., Guzman, E., Jimenez, O., & Richards, J. B. (2020). Twelve tips for developing and implementing a medical education Twitter chat. Medical Teacher, 42(5), 500-506. https://doi.org/10.1080/0142159X.2019.159855

Allen, B. (2017). Getting started. In The No-nonsense Guide to Project Management (pp. 49-70). Facet. doi:10.29085/9781783302055.003

Bell, S. (2018). Design thinking + user experience = better-designed libraries. Information Outlook (Online), 22(4), 4-6.

Burton, S. (2019). Future skills for the LIS profession. Online Searcher, 43(2), 42-45.

Casey, M. & Savastinuk, L. (2010, May 21). Library 2.0: Service for the next-generation library. Library Journal.

Chun, T. (2018). “Brave before perfect”- A new approach for future-ready librarians. Teacher Librarian, 45(5), 35-37.

Cole, L. (2016). BiblioTech as the Re-Imagined Public Library: Where Will it Find You? Paper presented at: IFLA WLIC 2016 – Columbus, OH – Connections. Collaboration. Community in Session 213 – Metropolitan Libraries.

Enis, M. (2018). Adding Apps. Library Journal, 143(6), 24–25

Hoenke, J. (2018). A new career in a new town. Information Today Inc. 35(7).

King, D. L. (2018). Trend watching: Who and how to follow. Library Technology Reports, 54(2), 14-23.

Miller, P. (2005, October 30). Web 2.0: Building the new library. Ariadne, 45. http://www.ariadne.ac.uk/issue45/miller

Rathore, S. (2017, August 22). 7 Key steps in creating an effective social media marketing strategy. [Blog post]. https://www.socialmediatoday.com/social-business/7-key-steps-creating-effective-social-media-marketing-strategy

Rossmann, D. (2019). Communicating library values, mission, vision, and strategic plans through social media. Library Leadership & Management, 33(3), 1-9. doi:10.15788/2019.08.16

Williams, M. L. (2018). The adoption of Web 2.0 technologies in academic libraries: A comparative exploration. Journal of Librarianship and Information Science. https://doi.org/10.1177/0961000618788725

Protected: ETL504 Assessment 2 Part B – Reflection

Reflection on Module 3.3 Change Leader – SO MANY IDEAS!

“Change management is important but change leadership is essential” (Pennington, n.d.). Leadership versus Management:

Have a clear understanding about the difference between leadership and management, because if something turbulent happens that means an organisation or school is required to implement change and we are stuck in management tasks, we can’t lead (Kotter, 2013).

Therefore, leadership (leading) is: creating a strategy and vision for the future and creating an environment that motivates others to join the vision and strategy; whereas management (functional) is: planning, budgeting, organising, staffing controlling and problem solving (Kotter, 2013).

[I won’t write too much more about management versus leadership because I think I’ve written loads about this in my blog posts for ETL503 Resourcing the Curriculum]

Nick Skillcom's (2019) definition of innovation — Nick Skillcom’s (2019) definition of innovation (Permission to use image granted by Nick Skillcom)

Innovation versus change:

I think we also need to have a clear definition as to what is innovation versus change. The two seem to be being used interchangeably in this course, and in some ways that could be dangerous, particularly given the ‘change fatigue’ discussed in my previous post(s). Innovation is change that is adding value for both the company and the customer [as detailed by Nick Skillcom from Idea to Value (2019)], but change doesn’t necessarily do this and promoting a ‘change culture’ frightens me. We need to remember to match innovation (and subsequent change) to goals. Perhaps a ‘change culture’ is an innovative culture that is open to change, but not necessarily constantly changing?

Innovation by Nick Skillcom (2019) (Permission to use image granted by Nick Skillcom).

These are interesting, given the wording of the principal standards from the Australian Institute for Teaching and School Leadership (AITSL): “Identify the need for innovation and improvement; Develop a process and common language for change; Maintain their values whilst adapting flexibly and strategically to changes in the environment; Embed a culture of continuous improvement (AITSL, 2015).

Innovation: In order to recognise necessary innovations, I need to identify my passion. What’s my passion? Literacy. Quality literature. Education of children. Helping others find their passion. Encouraging colleagues to promote the social and emotional learning of students.

Professional Goals: 1. linking my practices to research; 2. linking my practices to the ASLA librarian standards.

Leading from the middle:

The whole premise behind this is to build capacity in others, which is what we do as teachers every day (Gottlieb, 2012). First we must lead by doing, and must get to know our team at a personal level. Gottlieb (2012) has many ideas about how to run a meeting or series of meetings to achieve this.

Morning meetings that build personal connections link to the teacher/students’ ‘morning meeting’ idea in the new wave of positive behaviour for learning and trauma informed practice pedagogy promoted by the Berry Street Educational Model (BSEM) or the Responsive Classroom.

Gottlieb (2012) also suggest we create a website page of our team ‘biographies’ to help team members get to know each other and reinforce such things as: What are your values or strengths? What excites you about our strategic plan or mission? Why are the things we do in our library important? What is your personal journey that has brought you here, or what is your personal teaching and learning philosophy?

Well hell’s bells, I thought of this ‘Spotlight’ idea too about two years ago and my supervisor at the time thought it was a great idea! Unfortunately, his son fell ill and he had to move away before the idea came to fruition (and his replacement did not renew my contract). Time to dust off the idea and utilise it in my future library!

Implementing an innovation culture (not a change culture!):

Opinion based on my own experience: Changing the work culture in a school is a really big deal. Some might even say, insurmountable. When inundated with ‘top down’ policies, budget constraints, and a ‘to be run like a business’ mantra (influenced by a employment policy for administration staff that literally advocates for nepotism; ‘local schools local decisions;’ promotion on ‘merit’ being rorted – particularly for leadership positions; the bullying of bureaucrats and top-level executives resulting in the bullying of leaders; resulting in bullying of teachers, resulting in bullying of students, resulting in bullying on the playground; the oversupply of teachers (particularly new scheme teachers) in primary and the undersupply in secondary; the push to employ more (new scheme) temporary contract teachers (who struggle with building relationships with students – one of the main indicators of academic success) in primary over offering permanent positions – pitting the temps’ against each other in competition for the few permanent positions that arise; laying off temps in favour of ‘free trial’ teachers in from the city on incentive schemes, etc) trying to change a school culture from the bottom up, (or ‘the middle’ as per Gottlieb, 2012) at this stage is all but futile.

And while I agree that we need to develop as teachers, I am struck by Lortie’s (1975 in Oberg, 2011) terms “presentism, conservatism; and individualism” as being hinders to the change process. When I read this, I saw it as the bureaucratic level trends in society and global political trends rather than or in addition to the trends in teacher attitudes towards ‘change’ / innovation.

A Google dictionary search defines the terms as: “Presentism: uncritical adherence to present-day attitudes, especially the tendency to interpret past events in terms of modern values and concepts.”…”Conservatism: commitment to traditional values and ideas with opposition to change or innovation; (or) the holding of political views that favour free enterprise, private ownership, and socially conservative ideas.”…”Individualism: the habit or principle of being independent and self-reliant; (or) a social theory favouring freedom of action for individuals over collective or state control.”

Wealth doesn’t ‘trickle down,’ but leadership attitudes seem to, as supported by Harvard Business Review (Zenger & Folkman, 2016).

The trick is to try to stop the ‘trickle down’ effect from reaching the students – and in that, the buck stops with me! I’m reminded of the social emotional lesson (learned from BSEM trauma informed practice teacher training) that I teach to students about things they can control. (I can’t control the bureaucrats or political arena, but I can control myself!)

Thus, to combat anti-innovative mindsets, I will aim to address my personal presentism, conservatism and individualism mindset(s) through: professional development, personal reflection, collaboration, questioning the validity of top-down changes (such as data collection, standardised testing, and mandatory curriculum), as well as battling the conservative practices of social inequity and lack of cohesion that trickle down to school inequities–further disadvantaging marginalised students (Oberg, 2011).

Regarding ‘top down’ changes and conservative practices: I will confidently ask my team(s) the question: ‘How can this innovation (such as a behaviour peg chart or stoplight ‘welfare’ policy), which is intended to improve teaching and learning, contribute to making a difference for all stakeholders and all students, or will it make a difference only for those already advantaged (such as those who are meeting outcomes, have social capital, or who come from economically stable, privileged backgrounds)?’ (Oberg, 2011 p.2).

I will get to know the teaching and learning philosophies influencing teaching practices, the school’s attitudes towards innovation (or if it is simply ‘change’), how the teachers interact (in isolation or collaboratively), the executive team roles and goals, and the methods for determining success – both professionally and academically (Pratt, 2017; Oberg, 2011, p.2; Green 2011).

I will proactively start in ‘my’ library by being patient with the innovation process (Pratt, 2017; Oberg, 2011), working flexibly and collaboratively with all stakeholders, setting SMART goals that are based on both the school mission/strategic plan/library mission/strategic plan of improving teaching and learning as well as based on evidence/research based innovations of 21st century teaching practices such as differentiation (Oberg, 2011; Green 2011).

Things I currently lack but need in a future teacher librarian role (according to Green (2011, p.23)): “established authoritative position, credibility amongst peers, a vision that is based on best practice and, importantly, a mandate to implement or produce change (innovation).”

I need to utilise my skills in linking practice to researched evidence, marketing, ICT and QTR (as well as from training and experience received from BSEM, L3, AL and TEN, etc) in my library and collaborate with teachers, offering professional development in these areas, in order to help them utilise evidence-based practices, helpful computer technologies, effective lesson structures or to professionally and collaboratively evaluate their lessons or units of work (Green 2011).

References

Australian Institute for Teaching and School Leadership (AITSL). (2015). Interactive leadership profiles. In AITSL.Retrieved from https://legacy.aitsl.edu.au/leadership-profiles/interactive-profiles/leading-improvement-innovation-and-change

Gottlieb, H. (2012, October 30). Leading from the middle: Bringing out the best in everyone [Blog post]. Retrieved from https://creatingthefuture.org/leading-from-the-middle-bringing-out-the-best-in-everyone/

Green, G. (2011). Learning leadership through the school library. Access, 25(4), 22-26. Retrieved from http://www.asla.org.au/publications/access.aspx

Kotter, J. (2013, August 15). The key differences between leading and managing [Video file]. Retrieved from https://www.youtube.com/watch?v=SEfgCqnMl5E [4.23 mins].

Oberg, D. (2011). Teacher librarians as cultural change agents. SCIS Connections, 79. Retrieved from https://www.scisdata.com/media/1353/connections-79.pdf

Pennington, R. (n.d.). How to make change work. In Educational leaders: Leading and managing change. Retrieved from http://www.educationalleaders.govt.nz/Leading-change/Leading-and-managing-change

Pratt, A. (2017). The challenge of implementing change. SCIS Connections, 103. Retrieved from https://www.scisdata.com/connections/issue-103/the-challenge-of-implementing-change

Skillcom, N. (2019). What is innovation? 15 experts share their innovation definition. Retrieved from https://www.ideatovalue.com/inno/nickskillicorn/2016/03/innovation-15-experts-share-innovation-definition/

Zenger, J. & Folkman, J. (2016). The trickle down effect of good and bad leadership. Harvard Business Review. Retrieved from https://hbr.org/2016/01/the-trickle-down-effect-of-good-and-bad-leadership

Reflection on Case Study 4 & 5; Roles in Groups and Teams

The Creation of our Group

The creation of our group may have been, according to Belbin (2010) doomed from the start due to the way the group members were selected (which was, presumably and due to the constraints of our online study, fairly random). The creation of a balanced team is very challenging (as detailed in my previous post) and some of the problems that we are showing (mere cracks really, not necessarily conflicts) are indicative of the challenges of creating that balance.

Roles and Participation:

I think our group at this stage of the process are struggling to identify our roles. The person who previously accepted or chose the role of submitting the final ‘Case Study 3’ group post, was displaying a need to maintain that role in the ‘Case Study 4’ post (although she had put her hand up at the start to say that she would not be able to participate as much in case study 4 due to her workload constraints and I was the person in charge of the final submission this week). Perhaps her need to exert herself was a result of her feeling like she had something to prove e.g perhaps she was not happy with her level of participation (Roberts, 2012)?

I know I was not 100% happy the previous person in charge of the submission, as she cut several sentences from my work without checking with me. Rather than approach her regarding this, I chose to defer on the side of caution and recognise that, at the end of the day, working together as a team was more important than the integrity of my work being recognised.

Moreover, leading by example, when it was my turn to be responsible for the final submission, I was very careful to only lightly edit the other team member’s work so that it maintained a consistent and positive flow (e.g. changing the word ‘staff’ to ‘team member’ or ‘library team’). When the person in charge of the previous submission questioned this and suggested I edit the text, I explained why I had not ‘micro edited’ the work of other team members as it can become ‘problematic.’ I am not sure if she got the message but I am hopeful that it doesn’t cause further conflict.

Communication:

The lines of communication are also having a negative impact on our group dynamic (Roberts, 2012). Aside from the communication being 100% electronic (and therefore limited in volume, tone and body language) one of the participants bar myself and one other have contributed to the ‘getting to know you’ forum in our group. In a physical / face-to-face setting, everyone would join in on the discussion about themselves less likely to just sit silently and ignore the conversation like they are in online communication.

Furthermore, the communication is challenging as there are so many options. Some are posting their submissions in the wrong case study and feeling like there are too many areas where the submissions could go (the blog, the discussion the wiki or email).

Where to from here?

The creation of my team in the future will need careful consideration from the employment stage right through to the project completion stage.

In terms of communication, I’m not sure how to make it more clear except to say that a better understanding of where we are meant to chat versus submit our individual work could be more narrow? Maybe if everything was done in either the discussion section as a draft and then in the blog as a final and not anywhere else?

I think, in the future, I might need to be more assertive–rather than avoiding the conflict (Plocharczyk, 2013) and when it is my turn to be ‘in charge’ I lead the team in identifying everyone’s roles or at least helping them be more aware of the possible range of roles that we take on in groups at any given time (such as those listed in my previous post from Roberts, 2012; Porteus, n.d.):

Leadership Thought: Is the case study group work about learning the leadership content better or is it a means in which to learn how to interact in the group as we mean to go forward in our own library or school teams?

References:

Belbin, R. M. (2010). The art of building a team. Chapter 9, pp. 97-106. Team roles at work (2nd ed.). Retrieved from ProQuest Ebook Central.

Plocharczyk, L. (2013). Managing conflict and incivility in academic libraries. In K. Blessinger & P. Hrycaj (Eds.), Workplace culture in academic libraries. Retrieved from ProQuest Ebook Central. [Elsevier Science version]

Porteus, A. (n.d.). Roles people play in groups. Stanford University. Retrieved March 5, 2017 from https://web.stanford.edu/group/resed/resed/staffresources/RM/training/grouproles.html

Roberts, R. (2012, September 12). How identifying the different roles can help groups work better together [Blog post]. Retrieved from https://elt-resourceful.com/2012/09/12/how-identifying-the-different-roles-we-play-can-help-groups-work-better-together/

Reflection on ETL504 Module 3.2 (2019): Leading Change

Leading change, solving problems, building teams, effective communication & conflict resolution

Kotter’s 8 steps for leading change (in Madsen, 2016):

Create urgency – a compelling case for change
Form a powerful coalition – a team formed with key people as change champions
Create a vision for change – short, clear, understandable, emotional, relevant and creative
Communicate the vision – showcase it and demonstrate it
Remove obstacles – physical or emotional, fears, concerns; use feedback to overcome obstacles
Create short term wins – phases or steps where each step offers reward
Build on the change – repeat the steps 1-6 so that it becomes routine
Anchor the change – embed it into every day practice

“When facing a problematic situation, people can consciously choose to draw on powerful ways of thinking and acting—such as striving for accuracy and drawing on past knowledge. And as a person becomes more disposed to use a particular facet of practical intelligence, that disposition can grow and become more sophisticated” (Claxton, et al., 2016 p. 4).

Soft Skills / Dispositions / & 7 Ways to Problem Solve:

Soft skills or the preferred term: ‘dispositions’ are necessary for today’s workforce: effective communication, collaboration, ability solve problems and fitting in within the school vision. Claxton (et al., 2016)

Removing obstacles & Problem solving is probably the most challenging aspect of soft skills/dispositions (that and fitting in to the school vision – or what is perceived as the school vision). Complex problems cannot be solved easily and have to have a different approach as listed below (BNET Video, 2011; McNamara, 2017; & Belbin, 2010):

Define the problem / Identifying needs in a statement or group of statements from stakeholders: What, where, how, with whom, when and why is a problem happening and what is the most urgent aspect? (Role titles: shapers and coordinators);
Collect data about the problem (the what) and its causes (Role titles: Team members);
Analyse the data for the cause (the why) (Monitors, Evaluators and Specialists);
Plan a solution or action plan and implement it (the how); Consider what end result we want, plan the steps for success (use SMART steps), identify resources required including time and participants; and determine the roles of each stakeholder for the process; (Role titles: Plants and Resource investigators);
Evaluate the success or failure based on more data; How will we know we have achieved our goal and solved the problem?; (Role titles: Monitors, Evaluators and Specialists)
Standardise a solution – make it work in other areas; (Role titles: Implementors and Coordinators); and
Learn something from this process as a team- what did we do well / poorly / where to next? (Role titles: Motivators; Team workers; Resource investigators; Completer finishers & Implementors).

This problem solving process is also applicable to our teaching practice as pointed out by Claxton (et. al., 2016, p.4), in that we can encourage soft skills / dispositions in our students by having them solve problems by asking themselves questions like:

“How can I draw on my past successes with such problems? What do I already know about the problem, and what resources do I have or might I generate? How might I approach this problem flexibly, looking at the situation in a fresh way? How can I draw upon my repertoire of problem-solving strategies? To make this challenge clearer, can I break this problem into its component parts and develop a strategy for understanding and accomplishing each step? Are there data I can draw on? How do my beliefs, values, and goals interact with this problem? Are any attitudes or emotions blocking—or enhancing—my progress?”

What is a team?

While reading Belbin (2010) I am struck by the realisation of what was motivating my previous employer to choose me as the teacher who needed to be the one to not have their contract renewed: he didn’t believe I conformed or ‘fit’ into his vision of the school or the culture he and his executive team were building…and maybe there were times that I was taking a counter-productive role…?

It is interesting to me that Belbin (2010) suggests that the word ‘team’ is often maligned as to mean a ‘group’, ‘flock,’ ‘squad,’ or ‘audience’ rather than what it should be: reciprocated and dynamic engagement between unique and varied individuals.

Effective companies create a balanced or hybrid culture &/or a hybrid team, capable of protecting the company from problems that arise and the destructive work culture cycle [As a ‘team’ arises (however it may come about), a ‘visionary’ work culture is created and the need to be connected to the culture results in conformity. Conformity then results in an inability to speak up and solve problems, which, in turn, results in a leaders becoming ‘hard nosed’ towards members of the team in order to motivate and engage them. A group of leaders become ‘the shapers’ and a group of followers become ‘the team’ (Belbin, 2010)].

Creating a balanced team in 8 steps:

Creating a balanced team begins with the vision of employment based on a need for a diverse range of team members, rather than someone who ‘fits’ with those already employed – a focus on skills rather than personality or conformity (Belbin, 2010);
Goals of the company need to be clear as this will effect the creation of individual job roles (Belbin, 2010);
Roles need to be well communicated so that all stakeholders are knowledgable about the abilities within the team (Belbin, 2010);
Roles need to be flexible, so that as the team grows or changes, so too can the roles and voids can be filled or accommodated (Belbin, 2010);
There are many kinds of roles that people can have, but according to Porteus, (n.d).; and Roberts, (2012), they all have one of three themes: Roles for tasks: Initiator- contributor: suggests new ideas; Information seeker: clarifies details; Opinion seeker or consensus tester: looks for opinions or values of others; Elaborator or clarifier: provides examples; and Orienter: summarises and keeps everyone focused. Maintenance roles (working smoothly): Encourager: Offers acceptance or praise; Harmoniser: mediator in conflicts; Expresser: senses group feelings and seeks clarification; Gatekeeper: keeps communication flowing; Compromiser: one who attempts conflict resolution; and Standard setter: testing overall group satisfaction with the process. Counterproductive roles: Aggressor: putting others down; Blocker / Un-cooperator: negative, stubborn and difficult; Withdrawer: removed from interactions either physically or mentally; Side-conversationalist: whispering, giggling, or having private conversations that distract or exclude others; Degrader: puts people down either directly or through jokes; or Dominator: is controlling or monopolises the group;
Start with a talented person in the required area and find a manager who can relate well to that person, defending, guiding, supporting or mentoring them (Belbin, 2010);
Keep team numbers small wherever possible (Belbin, 2010);
The team must form an agreement on their operational style (Belbin, 2010).

Photo of Christy Roe’s training notes from a Skillpath seminar (2002)

14 Rules for Effective Communication:

I worked in a call centre in the finance sector for many years in my 20’s just after I immigrated to Australia. Luckily, my employer was a large, publicly listed company who invested heavily in employee training and as a result, I have an in-depth understanding of communication — I just need to remember it all! Much of what was said in the videos in Module 3.2 (2019) Leading Change was a refresher for me.

In the communication video (Alanis Business Academy, 2012) and in the Ceconi video (Nohria, 2016), Davies (n.d.), Minute MBA (2012) and in the Bender (2005) book chapter, I think it was important to note:

Even when we don’t communicate, we are always communicating, either directly or indirectly – [which links to the ‘NSW DET Positive Behaviour for Learning’ and other child services mantra that ‘all behaviour is communication’];
We need to recognise and follow the school’s hierarchy (seeking clarification and improving policies in times of doubt);
We need to keep communication open even in challenging situations, utilising a variety of communication formats and refrain from being distracted;
We need to remember to begin and end with positives and emphasise areas in which we agree (particularly, in Australian settings, performing an Acknowledgement of Country and brief welcome to individuals at the start of every meeting);
We must consider the communication device carefully, taking into account ease of communication, our (direct) words (30% of communication) as well as the other (indirect) 70% of communication: body language, tone and volume (or lack thereof in digital formats);
We need to consider our own encoding barriers and the barriers of our receiver: environment preferences, knowledge, age, personality, habits, background, social customs, emotional and mental diversity;
Because of the barriers listed in #6, we also need to make a real effort to be careful and thoughtful of what we say and how we say it, e.g. adjusting language to suit the situation; using jargon, technical terms versus informal language; and trying to use ‘I’ statements wherever possible as opposed to ‘you’ statements;
We need to be respectful, (rather than the most recently maligned ‘political correctness’) in both formal and informal situations;
We need to be clear, concise and consistent when communicating across all platforms, regardless of whether your communication is about positive or negative information;
We need to keep and open mind and be willing to compromise – and not just expect compromise from the receiver;
The receiver decodes the message amongst ‘noise’ in the background, physical, mental or emotional issues that must also be considered; We need to monitor the receiver for active listening;
Request or expect regular and ongoing feedback from the receiver (eg. ‘what I heard you say was…’) which we should not be jumping to conclusions, getting distracted nor thinking of our own response but instead, we must actively listen to the receiver’s message and remember what they have said; and
We should respect the receiver’s confidentiality and avoid gossip [‘triangles.]
We need to follow up and action anything that comes up in our conversations and survey our team to see if we are being productive leaders, such as a 360 Degree Feedback Survey (or similar).

Conflict Resolution:

Conflict (or ‘dissensus’) can be a great avenue for ‘win/wins’ and authentic change in an organisation (Plocharczyk, 2013, p.308). Our job as leaders in times of conflict is: timely, transparent and open communication, listening (actively), responding with new points of view and perspectives, and resolution by encouraging creative innovations – never avoidance (Plocharczyk, 2013, p.311). We need to focus on the process/’the how’ the work is being done, rather than the people/’the who’ doing the work (Johnson in Plocharczyk, 2013 p.316). We need to have proactive, clear guidelines and policies for behaviour defined and communicated simultaneously, so that everyone understands the policy and the restorative practices that will occur in the event of inappropriate behaviours.

Types of conflict (more than one can occur at a time): Intra-personal (conflict within yourself); Solution: releasing anxiety through talking to others; Interpersonal (individual conflict with another person); Solution: adjustments or mediation; Intra-group (individual conflict within members of a team); Solution: embracing the conflict as necessary part of problem-solving (see this article by Jacob Stringer on New Compass about consensus versus dissensus) and goal achievement or mediation; Intergroup (a group conflict with another group in the organisation); Solution: clarification of goals, interests, competition, resources, or group identity (Evans, 2013); and Task / Organisational (individual conflict with others based on the constructs or policies of an organisation such as tight budgets, shared resources, unequal workloads, unclear future employment, boredom or undefined values, goals, objectives or role descriptions); Solution: ‘integrative conflict management’, collaboration, analytical thinking, problem solving, mediation from a third party, or clarification/revision of company policies (Plocharczyk, 2013, p.311).

So what kind of conflict manager will I be? I took the survey suggested in the module but I didn’t really get much out of it. The questions seemed repetitive and out of context. I often get emotional at conflict situations, depending on who they are with. (I have anxiety, undiagnosed, in all social situations but particularly those that are new or unfamiliar). I recognise that and try to listen more than I speak.

I like the idea of having a policy on behaviour (like the NSW DET Code of Conduct) and utilising the Positive Behaviour for Learning / Restorative practice techniques that we use with students also in my work team. I realise there are those who disagree that behaviour is communication but I do believe that it is. And it is my job to listen to that behaviour and act appropriately. I will try to use Judy Ringer’s checklist in times of conflict, and a 360 Degree Feedback Survey (or similar) to make sure I am communicating and responding appropriately… Hope I will be up to the challenge!

References:

Alanis Business Academy. (2012, August 2). Episode 19: How the communication process works [Video file]. Retrieved from https://www.youtube.com/watch?v=q6u0AVn-NUM
[7.35 mins]

Belbin, R. M. (2010). The art of building a team. Chapter 9, pp. 97-106. Team roles at work (2nd ed.). Retrieved from ProQuest Ebook Central.

Bender, Y. (2005). Building effective communication, Part 1, p.3-18. The tactful teacher: Effective communication with parents, colleagues and administrators. Chicago, IL: Nomad Press. Retrieved from ProQuest Ebook Central.

BNET Video. (2011, June 8). 7 step problem solving. [Video file]. Retrieved from https://www.youtube.com/watch?v=bZXDGQSuF9I [4.38 mins]

Claxton, G., Costa, A., & Kallick, B. (2016). Hard thinking about soft skills. Educational leadership. 73-6 p.60-64. Retrieved from https://www.learningpersonalized.com/wp-content/uploads/2016/09/Hard-Thinking-about-Soft-Skills.pdf

Davies, L. (n.d.). Effective Communication. In Kelly Bear. Retrieved from http://www.kellybear.com/TeacherArticles/TeacherTip15.html

Evans, B. (2013, August 16). Types of conflict: Four classifications [Blog post]. Retrieved from http://www.typesofconflict.org/types-of-conflict/

Madsen, S. (2016). Kotter’s 8 step change management model [Video file]. Retrieved Mar. 2017 from https://www.youtube.com/watch?v=7qlJ_Y8w5Yk [4 mins]

McNamara, C. (2017). Problem solving and decision-making. In Free Management Library, Retrieved from http://managementhelp.org/personalproductivity/problem-solving.htm#guide

Minute MBA. (2012, November 13). Let your ears do the talking: How good managers listen [Video file]. OnlineMBA.com. Retrieved from https://www.youtube.com/watch?v=nk1VnXTC1_I [1.39 mins]

Nohria, N. [HR360Inc]. (2016, January 7). Steps to successful employee communication [Video file]. Retrieved from https://youtu.be/bRXLTZMvy-U

Plocharczyk, L. (2013). Managing conflict and incivility in academic libraries (part 12). In K. Blessinger & P. Hrycaj (Eds.), Workplace culture in academic libraries. Retrieved from ProQuest Ebook Central. [Elsevier Science version]

Porteus, A. (n.d.). Roles people play in groups. Stanford University. Retrieved March 5, 2017 from https://web.stanford.edu/group/resed/resed/staffresources/RM/training/grouproles.html

Reflecting on Module 3.1: Change in Organisations

ETL504 Module 3.1-Change in Organisations (2019): Improving the impact of change conflict with a shared vision and strategies for improving the work culture or climate

Change can be put into effect by various ‘change agents’ (managers, team members or consultants) and can be planned or unplanned and is either required based on internal or or external demands. Change from external demands is from sources such as: the marketplace / SES of the LGA; governing bodies / laws / regulations such as those required by ACARA or NESA; technological advances; the labour market such as the availability or oversupply of teachers; and economics / funding / the economy / budgets (Module 3.1, 2019).

Change required based on internal demands is from things such as: the school structure / eg. the school’s strategic plan, the library’s strategic plan, the school vision, the library vision, the school mission statement or the library mission statement; the workforce–from the principal to the GA; equipment, eg. buildings / pencils and; attitudes–the various backgrounds, experiences, religions, ethnicities and cultural groups of the stakeholders of the school (Module 3.1, 2019).

Some blockers to change might be caused by uncertainty, personal loss for ‘the way we’ve always done it,’ or genuine concern that change isn’t in the schools best interest (Module 3.1, 2019).

Change Management Strategies: “Planned, incremental change is always best” because work, workflow, attitudes & behaviours are all impacted by change (Module 3.1, 2019).

Change is initially confusing and challenging, but leaders can reduce change conflict or change-induced fatigue or stress by: linking the benefits of the change to the school vision or long term goals, anticipating where conflicts might arise and having a plan ready for how to ease them, education, communication, participation at all levels of the organisation and leadership facilitation, support & negotiation (rather than manipulation or coercion) (Module 3, 2019).

In schools it is key that we create a ‘learning organisation’ within 7 dimensions classified by Kools and Stoll (2016): “1) developing and sharing a vision centred on the learning of all students; 2) creating and supporting continuous learning opportunities for all staff; 3) promoting team learning and collaboration among staff; 4) establishing a culture of inquiry, innovation and exploration; 5) establishing embedded systems for collecting and exchanging knowledge and learning; 6) learning with and from the external environment and larger learning system; and 7) modelling and growing learning leadership” (Kools & Stoll, 2016, p.3). This can also be understood by points listed in this infographic by elearning infographics.com (2013):

eLearning Infographics. (2013). (Image provided for uploading and embedding into blogs for free by eLearning Infographics).

Teams should also meet regularly for ‘wellness checks,’ including all stakeholders (leaders, staff, students and families) and change agents must remember that people learn best through: interdependence, change and the social constructs of reflective practise, conversing, inquiring and acting (Fleet, et al., 2016).

Fleet, et al., (2016) point out that positive change initiatives require: effective leadership, a positive school culture or climate, effective employment procedures, support, participation at all levels of the school (promoting a sense of respect for leaders who are able to perform the tasks that they expect others to be able to perform, individual ownership, consensual involvement & team-wide willingness to participate in changes or innovation) and creating a shared vision and mission statement.

‘Transformational’ or ‘distributional’ leaders need to develop a shared school vision in order to develop trusting relationships, solve complex problems, have a clear focus on teaching and learning, and a willingness to engage with the community (Fleet, et al., 2016; & Holmes et al., 2013). When creating a shared vision, Holmes, et al. (2013) reminds us that it takes a lot of time (sometimes frustratingly), as well as effective communication skills and patience in order to ensure inclusivity. Furthermore, sharing and communicating the school’s journey of change initiatives with the community promotes a shared understanding (Fleet, et al., 2016).

If every change or proposal (organisational, financial, teaching & learning) links to the school vision and strategic management plan then the changes are ‘well justified’ can receive whole school and organisational support and funding and this, in turn, further contributes to a positive school learning culture or climate and creates a ‘bottom up’ (rather than ‘top down’) influence (Fleet, et al., 2016; & Holmes, et al., 2013).

Bitmoji: ‘Bottom Up!’ influence Top down influence:

‘Top down’ influences often sidetrack school innovations, change or reforms and super-cede relationship building because trust takes more time than what is allowed by governing bodies (Holmes, et al., 2013). ‘Top down’ mandated changes have very little uptake by teachers, because they react with a range of negative emotions, believe they aren’t given neither time nor education to understand changes nor support prior to or at implementation, and that changes from the top are transitory and will soon be obsolete (Clement, 2014, p. 42).

A whole school approach to change is more likely to have teachers driving the change based on the school goals and agendas and within their own time parameters, leading to more understanding and less stress or conflict (Clement, 2014, p. 43). ‘Change fatigue’ or ‘innovation fatigue’ or ‘reform fatigue’ can result in teachers as we are in a constant cycle of mandated education reform (such as continual curriculum change) which presents as dissatisfaction, exhaustion and perceptions of increased workload, lack of support, training and resources and unrealistic mandated implementation timelines (Dilkes, et al., 2014).

“Cynical, realistic and even enthusiastic teachers suffer change fatigue after years of rapid and continual curriculum change” (Dilkes, et al., 2014 p.45).

Bitmoji: Following the leader Leadership:

“Principals must be managers as well as leaders, dealing with the pragmatics of managing a complex system, being the human face of relationships amongst school personnel, learners & the community, as well as offering constructive visionary leadership to carry the school through the mundane, through the complexities of diversity, politics & bureaucratic infrastructures to the desired future” (Fleet, et al., 2016, p. 73). Humour, patience, flexibility, accountability, commitment and thoughtfulness are the skills of “visionary” leaders, as well as the ability to understand that knowledge and genuine learning communities and pedagogies are socially constructed (Fleet, et al., 2016 p 74).

Teachers can often express that they feel stress, physically, mentally and behaviourally (Module 3, 2019) and some ideas to help alleviate stress are: develop a whole school approach to growth mindset, flow and/or mindfulness; encourage a work-life balance (eg. stick to a work timetable then stop working at that agreed time-including emails, and think about something other than work every day, etc); do a ‘what I can control versus what I can’t control’ mind-map in order to identify stress triggers; ‘don’t sweat the small stuff’ by prioritising or focusing on what really matters to you or what is a top goal; do a ‘stress’ survey and discuss the stresses identified openly as a team; find someone to talk to or to collaborate with; set S.M.A.R.T. goals; accept and give recognition to and from colleagues; seek and offer appropriate training and supports; and say ‘no’ and encourage others to say ‘no’ sometimes (Bailey, 2013; Cross, 2015).

Reflection on change conflict, fatigue and stress:

Is change conflict, fatigue and stress in my school representative of: individual and whole school stress management or coping mechanisms not being in place; a lack of a true growth mindset in teachers or leadership, a lack of a ‘invested interest’ from all stakeholders because of ‘top down’ mandated change, a lack of understanding of the benefits of the particular change and how it relates to the school vision and student outcomes, poor communication about the change(s), a lack of understanding about how to implement a change, insufficient time given to implement the change, a history of consistent change creating a ‘why bother’ mentality, backlash from the community who’ve been left out of the decision making process or who haven’t had adequate communication about the change, or a reaction to the change itself due to consistent change creating ‘change fatigue?’

Reflection on downsizing:

Bitmoji You're fired — Bitmoji – You’re Fired

I have worked for a clothing company who when into administration and closed down.
I was also retrenched once from a marketing position.
Later, as a temporary teacher, I did not have my contract renewed at one school and
I did not have my contract renewed at another school the following year.

In the first and second and third instances, I felt that my employer looked after me to some degree, two found me work elsewhere (to some degree), one gave me access to external counselling and an external c.v. creation training service at no cost, but one (the last and most recent) did hardly anything to ensure my mental and financial health was in any way looked after as recommended by Wolfe (2019). I put this down to inexperience and arrogance of the leader(s) who thought downsizing by not renewing my contract was in the best interest of their school…although, it would have been better to have asked the staff for alternatives to laying off a teacher (Wolfe, 2019).

Similarly, as suggested by Wolfe (2019), my extreme level of poor mental health was not assisted by the lack of communication as to why I was selected to be ‘downsized’ but the other 8 temporary teachers were not, many of whom were not communicated with regarding my situation, creating a terribly insecure work culture (without any communication from the top, most asked me what happened, resulting in further distress).

References

Bailey, A. (2013, November 6). 10 ideas to help teachers beat stress. The Guardian. Retrieved from https://www.theguardian.com/teacher-network/teacher-blog/2013/nov/06/teachers-beat-stress-10-ideas

Change in Organisations: 3.1 [Study notes]. (2019). In ETL504: Teacher librarian as leader. Retrieved from Charles Sturt University Faculty of Education and the Art’s Interact 2 website: https://interact2.csu.edu.au/webapps/blackboard/content/listContent.jsp?course_id=_42385_1&content_id=_2928579_1

Clement, J. (2014). Managing mandated educational change. School Leadership & Management, 34(1), 39-51. doi:10.1080/13632434.2013.813460

Cross, D. (2015). Teacher well being and its impact on student learning [Slide presentation]. Telethon Kids Institute, University of Western Australia. Retrieved from http://www.research.uwa.edu.au/__data/assets/pdf_file/0010/2633590/teacher-wellbeing-and-student.pdf

Dilkes, J., Cunningham, C., & Gray, J. (2014). The new Australian Curriculum, teachers and change fatigue. Australian Journal of Teacher Education, 39(11). doi: 10.14221/ajte.2014v39n11.4

elearning infographics.com. (2013). How is a learning organisation differentiated. Retrieved from https://elearninginfographics.com/how-is-a-learning-organisation-differentiated-infographic/

Fleet, A., De Gioia, K. & Patterson C. (2016). Engaging with educational change. Retrieved from ProQuest Ebook Central.

Kools, M. & Stoll, L. (2016). What Makes a School a Learning Organisation?, OECD Education Working Papers, No. 137, OECD Publishing, Paris, Retrieved from https://doi.org/10.1787/5jlwm62b3bvh-en.

Holmes K., Clement, J. & Albright, J. (2013). The complex task of leading educational change in schools, School Leadership & Management, 33:3, 270283, DOI: 10.1080/13632434.2013.800477

Wolfe, L. (2019, April 7). Here are some alternatives to laying off employees when downsizing. In The balance careeres, Retrieved from https://www.thebalance.com/alternatives-to-laying-off-employees-when-downsizing-3515483

Case Study 2 & 3 Reflections of Group Work

Case Study 2 – online meeting discussion / chat

I found the format for the chat a little disconcerting. When it was time to have my ‘say’ about the issues in the case study, I felt intense anxiety at how fast everyone’s comments were flashing up. I wanted to read them, not only to learn but also to make sure I wasn’t doubling up or saying something totally off the wall compared to what everyone else was saying but it was just too fast. So, I had to just look quickly at my notes and put up a short comment.

Where to from here:

If given the chance in the future, I will try to have something ready that I can just cut and paste quickly.

Case Study 3 – group post

I tried to utilise the strategies for leadership that I felt were important, not in terms of me being the leader, but in terms of what it would take for us to work well together as a group. I wanted to take the time at the beginning to get to know each person in the group.

However, the resulting responses (and almost entire lack thereof) showed that the other members of the group (bar one and myself) did not want to or were not able to take the time to offer any information about themselves. They seemed to simply want to either 1. make it known that they expected us to pick a leader off the cuff (supposably them?) or 2. appropriate time and responsibilities based on their external commitments.

I suppose I went wrong by oversharing or putting nearly everyone off in the way my ‘about me’ was worded in the link to my blog page. Perhaps getting to know each other is seen as a waste of time when everyone else simply wanted to ‘get down to business.’

Overall, I was left feeling out of sorts. As if I’ve missed some social cue, or misread the situation and am now outside the group. I feel as though I’ve set myself apart, rather than made sure I led from the middle, as I had hoped.

Where to from here:

For now, I will let it go and hope for a better result next time. Maybe I will just start smaller with simply a few sentences about myself and hope that others feel comfortable sharing more as we go along…

Protected: My Flowcharts of Organisational Structures and Leadership Theories

Reflecting on Organisational, Managerial and Leadership Theory 2.2-2.3

REFLECTIVE: “Derive happiness in oneself from a good day’s work, from illuminating the fog that surrounds us.” Henri Matisse
(Matisse n.d.)

Free image provided by Simon Matzinger on Unsplash.com

It is amazing to me how we all grow up getting used to the amazing structures of the past without acknowledging their significance in our present. Much like the ancient buildings showing through the fog in the image from Simon Matzinger (above) so are the structures of organisational, managerial and leadership theory from past and present all around us.

If we don’t take the time to reflect on and recognise the structures that exist and influence our actions, we are but living in a fog. Thus, I’ve spent a lot of time and brain energy this week on the subject…and as I peer into the fog of the history and research, I fear I have but scratched the surface.

I’m not alone in my experiences of poor leadership/management/organisational structure. I’m sure many of us in our mid 30’s and beyond have some war stories to tell…in my very first officially paid position in a grocery store, the front end manager and his assistant stole nearly $40 000 from the company (which became evident in the scandal that erupted when I accidentally took home a pack of $1 bills in my apron and nobody noticed until I turned it in the next day). Was this because they lacked the necessary leadership ‘trait‘ of integrity but it was assumed that they had that trait when they were hired? Was this because of the organisational structure being ‘divisional’ (Kokemuller, 2017) without actually any vision or sharing of vision?

I had quite a few retail positions in my youth. In one position, I worked in a bookstore and the manager was passive aggressive and controlling, possibly anal retentive…he would put dusting skills into our performance appraisals as a critique and used a texta to draw outlines of where he wanted the office supplies to go. Everyone on staff was very friendly and hard working and we all just managed ourselves and the store with very little need for input from him. Was this because of his leadership skill or ‘traits’ and lack thereof? Was he in an environment that called for a ‘transformational’ leader but he was stuck in the ‘autocratic’ leadership mindset? Did he have a lack of control over us that made him feel irrelevant?

POWER: “Part of the task of the leader is to make others participate in his leadership. The best leader knows how to make his followers actually feel power themselves, not merely acknowledge his power” … “Leadership is not defined by the exercise of power but by the capacity to increase the sense of power among those led. The most essential work of the leader is to create more leaders” Mary Parker Follet (in Janse 2019).

In my office worker years, I learnt that I am good at being an office worker, in that I can do the work to a very high standard. I can type and shuffle papers and find quick and cost effective solutions to most any problem. I watched as many of my white, male colleagues received promotions despite the fact that I was doing the same job much better than they had been. And, oh boy, do I hate the lack of humour, the dearth of beauty, the monotony and, most of all, the sense that I was not doing anything that improved the world. Why are offices so often designed in the ‘divisional’ (Kokemuller, 2017) way? Why do people who socialise really well receive promotions when people who do their jobs really well remain in those positions – is it because some people are perceived to have more ‘statesmen’ ‘traits’ and that makes them more suited to leadership positions? How actually important is it to be able to do the job of the subordinate well prior to or while being a leader of that subordinate? Is it part of being more efficient within the ‘scientific‘ management theory?

When I became a teacher (in the Australian education system), my first impression still rings true: schools try to mimic what they believe business structures to be like. A parody of sorts. A reproduction. However, there is one key difference in the business structure of education: our shared goal to improve outcomes for the children at our schools, and indeed, thus improve the world. We shouldn’t limit ourselves to the machine or divisional organisation structures. We have it in our capacities to aim for the ‘professional’ and ‘innovative’ structures (Kokemuller, 2017). Let’s lead the way for business, not the other way around!

VISION: “The most successful leader of all is the one who sees another picture not yet actualised. (They see) the things which are not yet there… Above all, (they) should make (their) co-workers see that it is not (the leader’s) purpose which is to be achieved, but a common purpose, born of the desires and the activities of the group” Mary Parker Follet (in Janse 2019).

I’ve been told, at various times in my teaching career, that I got my degree the ‘easy’ way or ‘through the back door’ by doing an early childhood degree. I sometimes hear little snippets about where I should be placed within a school because of this also…as if I am not capable of working with older students because my university training 12 years ago, despite the fact that as a casual teacher I’ve worked with ages 3 to 14. Even in the first case study for ETL504, I was curious why one of the ’employees’ needed her degree specialisation to be pointed out. Was it because we have to treat early childhood trained educators differently because they aren’t as clever as the rest? Is this part of the bureaucratic and ‘divisional,’ ‘machine’ organisational structures, or are we identifying the early childhood specialisation as a means to create a ‘professional’ structure (Kokemuller, 2017)?

APPRECIATION: “Unity, not uniformity, must be our aim. We attain unity only through variety. Differences must be integrated, not annihilated, not absorbed” Mary Parker Follet (in Janse 2019).

As written in my previous post on this blog (see below) entitled “Creating a Collaborative Climate – The Triple C’s” on the 21st of May 2019, we are expected to collaborate when so much of the stuff behind the scenes or ‘beneath the fog’ isn’t set up effectively. The amount of control we have over the organisational set up is limited, those old buildings have been around for too long and are stronger than one person. However, we can work on building a collaborative climate within those organisational structures. In addition to the items listed in my Triple C blog post, I would add team building to the list.

INVENTION “Conflict is resolved not through compromise, but through invention” Mary Follet Parker (in Janse 2019).

Team building is something in which office human resources managers are proficient and schools would do well to take note of their advice. Trust, communication, conflict resolution and productivity are increased when team building occurs (Al-Bakri 2017). In my Triple C blog post, I recommended and I still recommend that instead of ‘meetings’ where information is disseminated, we could host ‘yarning circles’ as recommended by The Salvation Army (Worthing, 2018). While I am not promoting and am not religious, I respect the ideas recommended and would love to host a staff yarning circle in my library with my team. I’d also like to investigate team building activities such as those provided by beyond the boardroom or other companies in Australia.

Until then, here is my previous blog post on workplace climate change:

Creating a Collaborative Climate – The Triple C’s

References

Al-Bakri, S. (2017). Why every organisation should embrace team activities. Retrieved from https://www.hrmonline.com.au/social-media/organisation-embrace-team-activities/

Janse, B. (2019). Mary Parker Follett. Retrieved from toolshero: https://www.toolshero.com/toolsheroes/mary-parker-folett/

Kokemuller, N. (2017). Mintzberg’s five types of organizational structure. In Hearst Newspapers: Small business. Retrieved from http://smallbusiness.chron.com/mintzbergs-five-types-organizational-structure-60119.html

Matisse, H. (n.d.) Henri Matisse Quotes, BrainyQuote.com. Retrieved from https://www.brainyquote.com/quotes/henri_matisse_140869

Worthing, S. (2018). The Yarning Circle. Retrieved from https://others.org.au/features/the-yarning-circle/

Reflecting on Organisational Theory 2.1

(ETL504 Module 2.1)

A good leader must ‘know thyself’ and ‘model best practice’:

We need to be prepared to take on the traits of a leader: to practice and engage in identifying problems, correctly analyse problems, develop solutions using tested theory, tools or techniques, and apply these when needed.

We need to be able to strategically plan for our own practice as well as for the library by knowing ourselves and our staff, effectively organising and managing time, assessing strengths, weaknesses and job roles.

We need to be able to make the library an information resource, not just a source, by enabling continual ‘physical and intellectual access’ for our patrons.

We are part of something much bigger than ourselves:

Remember that the library is part of the greater school context, the greater community, the greater educational context and the greater context of the state and federal government curriculum and funding bodies.

We must understand the nature of information services and information management:

Information services: are contextually designed, satisfy need(s) of specific stakeholders and a range of users, offer support facilities, turn sources into resources, and promote both visible and invisible benefits. Information services are exactly that: services.

Information management: manages information that could be human, intellectual and technical.

(Colvin 2000) Competitive and effective managers / leaders reject the administrative, economic or scientific models of leadership and mechanical organisations and instead embrace and encourage: shared values, recognition, appreciation of judgement, innovation or creativity, and building relationships as the most important aspects of a living and breathing, humanistic organisation’s success.

The big issues are “how to attract and motivate the best knowledge workers, the value of teams, organising by projects, using infotech wisely and the flattening of hierarchies.” (Colvin 2000) … Management versus administration: “Iron authority has its uses but it has serious problems as a way to manage a fast-moving, adaptable, creative enterprise.” (Colvin 2000).

Administration is aligned with the mechanistic model: “functionally organised, many tiered hierarchies”(Colvin 2000). It could also be the economic model / scientific management: “…millions of free agents zoom(ing) around in cyber-space selling their knowledge-worker services hyper efficiently to such organisations as may require them from moment to moment…and in which buyers and sellers of everything connect for near anonymous transactions at that instant’s mutually optimal price” (Colvin 2000).

Organisations are “more like organisms than machines” (Colvin 2000).

People are “complex creatures…most likely (to be) ‘knowledge’ workers rather than physical labourers.” (Colvin 2000).

Managing is the ability to “create, judge, imagine and build relationships” (Colvin 2000). The human centred model views “values as the basis of managing the 21st century corporation…lots of people with aligned values constitute an awesome power…creating, articulating and sustaining the organisations values, thus become(s) one of management’s most important jobs…(Q)uirky humans…still very much need interaction, recognition and relationships…(M)anagement is a human art and getting more so as infotech takes over the inhuman donkey work – the ox work – of the world…Most managers now seem to understand that they will find competitive advantage by (quickly and effectively) tapping employees’ most essential humanity, their ability to create, judge, imagine and build relationships” (Colvin 2000).

Henry Mintzberg (Kokemuller, 2017) classifications for organisations:

Entrepreneurial: non-elaborated, flexible structures closely controlled by a Chief Executive Officer (CEO).
Machine: bureaucratic set-in-their-ways corporations or government departments
Professional: similar bureaucracy to machine, but with largely professional, competent, specialised, autonomous and knowledgable workers pushing the ‘economic engine.’
Divisional: large corporations with centralised control with divisions supervised by vice presidents.
Innovative: cutting-edge leadership in new industries with innovative leaders using de-centralised decision making which allows talented leaders to make judgments efficiently.

Look out for more reflection on these classifications in my next post!

References

Colvin, G. (2000). Managing in the information era. Fortune, 141(5). Retrieved from http://archive.fortune.com/magazines/fortune/fortune_archive/2000/03/06/275231/index.htm?iid=sr-link1.