I will be exploring the online presence of the organisations listed below.
The three main elements of the client experience I will be looking at are the extent to which the sites :
- are user friendly and navigable
- contain up-to-date news and information
- Build community – interaction and collaboration (Gruss et al., 2020)
References
Gruss, R., Abrahams, A., Song, Y., Berry, D., & Al-Daihani, S. M. (2020). Community building as an effective user engagement strategy: A case study in academic libraries. Journal of the Association for Information Science and Technology, 71(2), 208-220. doi:10.1002/asi.24218
March 12, 2023 at 5:51 am
Hi Matthew,
Thank you for your blog post about the user experience, as well as the features you have shared about the websites.
I am curious to know, which of the three selected websites, are your favourite in term of user experience?
Thanks again,
Lizelle
May 25, 2023 at 10:21 am
Thanks Lizelle,
I kind of liked the Powerhouse Museum the best. It was professional looking, it seemed as though it was up-to-date, information was easy to find, and I appreciated the interaction and collaboration aspect (the Posts, Followers, and community reviews sections).