Although the video about the concept of Library 2.0 is a bit old, it’s crucial to acknowledge that public libraries in Hong Kong have already taken significant steps toward embracing a Library 2.0 ethos. In the fast-paced world of technology, these libraries have actively adopted the idea of smart libraries, using a mix of hardware and software to provide users with easy ways to find and access information. Smart libraries aim to be interactive, innovative, informative, real, dynamic, and international, ensuring a modern and user-friendly experience (Gul & Bano, 2019).
In a video presentation, Cole (2016) introduced BiblioTech Digital Library, the world’s first bookless public library, addressing the needs of various users, including those with physical disabilities and prisoners. Hong Kong Public Libraries’ website offers a range of e-book services, such as “JoyReadClub” e-Book, Apabi Chinese eBooks, and OverDrive eBooks (Hong Kong Public Libraries (HKPL), 2023). Yet, there is still room for improvement, especially in supporting visual disabilities, where only two resources are available.
Additionally, Cole (2016) mentioned the availability of free WiFi and computer services in libraries. Hong Kong Central Library is a great example of being proactive by providing free WiFi, printers, and electronic devices, along with hands-on support for citizens to enhance their digital literacy skills. Cole (2016) also introduced the use of an owl mascot acting as a QR code for augmented reality, showing a forward-thinking strategy to engage users digitally. The HKPL’s official mobile application, “My Library”, further improves the user experience with easy management of accounts, viewing transaction history, and seamless searches, reservations, and renewals (HKPL, 2018). The app also uses GPS to find nearby libraries and offers personalized alerts, including convenient mobile payment services.
Acknowledging the importance of an online and social media presence, Cole (2016) emphasized the value of library websites and social networking sites, such as Facebook and Twitter. Mccallum (2015) pointed out that social media platforms provide valuable channels for engaging communication, distributing information, marketing library collections, services, and events, and enabling online customer service. Indeed, Hong Kong’s public libraries have an official website that allows users to check item availability, search for upcoming events, and register for activities. However, public libraries in different regions or districts have never had their official social networking sites; thus, they should improve the utilization of social media, such as Twitter and Facebook, to promote library services and events, enhance communication with patrons and build a sense of community.
References
Cole, L. (2016, April 15). BiblioTech as the re-imagined public library: Where will it find you? [Video file]. YouTube. http://www.youtube.com/watch?v=PnYDl66YfQ0.
Gul, S., & Bano, S. (2019). Smart libraries: an emerging and innovative technological habitat of 21st century. The Electronic Library, 37(5), 764-783. https://doi.org/10.1108/EL-02-2019-0052
Hong Kong Public Libraries. (2023). Hong Kong public libraries: E-Books. https://www.hkpl.gov.hk/en/e-resources/e-books/home
Hong Kong Public Libraries. (2018). My library: The official mobile app. https://www.hkpl.gov.hk/en/about-us/services/mobileapp.html
McCallum, I. (2015). Use of social media by the library: Current practices and future opportunities. A white paper from Taylor & Francis. The Australian Library Journal, 64(2), 161-162. https://doi.org/10.1080/00049670.2015.1040364