Professional Placement Report

Section 1

I completed my professional placement at the City of Joondalup Public Libraries in Western Australia, located about 30 minutes from Perth’s central business district, in the residential suburb of Duncraig. This year marks a significant milestone for the library as it celebrates its 50th anniversary. An artwork created by local illustrator Sean Avery and based on a whale sculpture hanging in the library, has been designed to promote the anniversary events and reflects the strong connections within the community. Beyond this celebration, the library’s vision must correspond with the local government strategic plan. This plan focuses on a thriving locality and supporting culturally diverse activities (City of Joondalup, 2022). In line with these goals, the library places emphasis on providing a diverse collection that is responsive to customer needs and offering residents of all ages access to a variety of information services and thriving programs.

Image by Kellie Billingsley

Images: Duncraig library; Adult fiction, and computer area (Billingsley, 2024).

The space consists of a computer area, a junior library, and an adult library. Many patrons access the computers for digital tasks and there is an additional keystrokes program run by library staff to assist with all digital issues. The reading spaces include quiet areas and cosy nooks with reading-themed décor and comfortable chairs, adding to the inviting atmosphere. Regular patrons clearly enjoy reading and studying in this zone. Unfortunately, the Young Adult area is small, and there is an apparent lack of presence of this age group in the library.

Wide aisles for easy browsing characterise the space with shelves packed full of books. These densely filled shelves suggest a need for weeding the collection, however statistical data shows high circulation, requiring a balance between maintaining a well-used collection and ensuring the space is visually appealing. Both fiction and non-fiction are organised in genres relevant to the patrons’ interests, aiming to increase ease of browsing and independence.

Images: Duncraig Library, junior area (Billingsley, 2024).

On the other side of the space, the junior library takes up a considerable area and is uniquely characterised by the ‘Ocean of Stories’ entrance and the hanging sculptures. This colourful zone is aimed at early learning, with low-level shelves for board books and picture books, non-fiction reads on child development and parenting, and areas designed for play and relaxation. The central carpet and quirky chairs mark the meeting place for the range of reading programs that not only provide literacy tips but encourage social connection between families.

The library plays a critical role in the community by addressing the needs of diverse user groups through various programs, particularly supporting the elderly and vulnerable populations. A ‘Books on Wheels’ program is a free delivery service that provides items to those who have cannot visit the library due to age, illness or a physical disability. Other popular programs include the pre-school children’s reading programs that run daily, serving early childhood.

Socially, the library’s role as a community hub is highly valued as many different age groups congregate in the space every day. The loss of this library would have far-reaching consequences for the community. Educationally, it would deprive children of essential learning resources and development programs. The absence of digital literacy programs would further marginalise individuals lacking technological skills. Other users would lose access to a safe inclusive space, reading materials and the specialised programs that are tailored to their individual needs.

Section 2

Reflecting on my placement at Duncraig Library, I observed practices consistent with ETL503, Resourcing the Curriculum. Resource selection and deselection are important practises for (TLs), as the library’s Collection Development Policy (CDP) meets educational needs, similar to Joondalup Libraries’ strategic approach. A CDP ensures continuity and allows for regular environmental scanning to anticipate changes or trends (Gregory, 2019). Joondalup Libraries’ CDP aims for a contemporary, multi-branch service promoting learning, literacy, and community engagement.

This vision is supported by nineteen selection principles, guiding the development of a diverse and relevant collection of print and digital materials. Carefully curating collections to address the educational, cultural, and informational needs of the local community is a top priority for Joondalup libraries (Woodward, 2019). Librarians analyse daily data sets and trends to develop supplier-assisted profiles and collaborate closely with local suppliers and the State Library of Western Australia (SLWA).

Under the leadership of the Collection Management Team Leader, librarians organise materials across four Joondalup city branches, following a structured approach compatible to Johnson’s (2018) method of discovering, analysing, and acquiring relevant items. Reading materials are selected and categorised in user groups, preferred authors, and subject ranges to guarantee complete coverage. This is consistent with the IFLA-UNESCO Public Library Manifesto (2022), emphasising equal access, cultural diversity, and lifelong learning as key principles for collection development as taught in ETL503.

Effective acquisition practises are essential to maximise efficient and relevant resource purchases. Three acquisition categories include how items are acquired, supplier relations, and economic management (Evans & Saponaro, 2019). Furthermore, the libraries have embraced Patron Driven Acquisition (PDA), shifting some selection responsibility to the patrons. PDA promotes a more equitable collection, ensuring resources reflect the diverse needs of the community (Walton et al, 2022). This approach creates a flexible and responsive collection, catering to immediate user needs.

A notable challenge I assisted with at Duncraig Library was managing the high demand for new and popular titles, often necessitating duplicate purchases and the implementation of a 7-day quick read collection. This initiative increases accessibility, ensuring a fresher collection that encourages faster return rates. However, it may create stress for patrons rushing to finish items and increases the likelihood of overdue fines. Plans to transition to a 14-day loan system reflect ongoing efforts to optimise user experience while managing demand effectively.

Genrefication involves organising resources by genres rather than standard Dewey Decimal Classification (DDC) from minor alterations to comprehensive reorganisation. While praised for increasing circulation and encouraging reading habits, questions remain about logistical challenges and the deviation from traditional library organisation (Wall, 2019).

At Duncraig Library, genrefication plays an integral role in collection management, particularly in organising the adult nonfiction and fiction collections into broad subject genres. This approach enhances accessibility, encourages independent browsing, and compliments contemporary information-seeking thereby improving user satisfaction. It is argued that genrefication improves the ability of users to navigate a library collection without needing human or technological assistance (Wall, 2019).

At Duncraig Library I observed patrons using the genre shelving and visible signage with ease, reflecting the library mission to remain relevant and accessible. This supports the argument that public libraries should modify their collections to reflect today’s information-seeking habits (Chiavaroli, 2019). Collection management decisions should combine professional expertise with a nuanced understanding of patron needs, abilities, and interests to optimise library services effectively. By diversifying content and maintaining a user-centred approach to collection organisation, this library continues to remain popular.

An important aspect of collection development is addressing self-censorship and intellectual freedom (ALIA, 2018). Dawkins (2018) highlights that librarians may avoid adding controversial materials due to perceived administrative discomfort or personal biases. During my placement, I observed how Duncraig library tackles these challenges by adhering to clear selection procedures and maintaining open communication between staff and leadership to uphold intellectual freedom principles.

An example of this approach is the decision to retain books by children’s author Oliver Phommavanh. This was despite him being charged with grooming of children online (McPhee, 2024). The Joondalup libraries team chose to keep his books on shelves, noting the absence of harmful content within the literature itself. Critics might argue that this could affect public perception of library ethics, as retaining the books might normalise the author’s harmful behaviour. In contrast, my school’s Head of Libraries immediately weeded these books.

This difference in approach highlights the complexities libraries face when navigating ethical considerations when curating their collections, balancing the importance of maintaining diverse literary offerings with community values. During my placement it became clear that addressing challenges for local groups is becoming increasingly difficult in WA, leading to library management making the decision to implement intensive staff training to handle these situations.

Section 3

My placement was an invaluable experience that integrated my academic knowledge with real-world applications, such as using alternative Library Management Systems (LMS). My ALIA-aligned goals included understanding collection development practices, reading engagement strategies, and improving digital literacy among diverse user groups. My program included assisting with Rhyme, Story and Toddler Time, Imagination Station, Lego Club and Memory Cafe, the Local History department, and Collection Management.

I participated in a variety of activities that increased my understanding of library operations. One significant task was using Spydus, an unfamiliar LMS, to manage various administrative duties. My prior experience was limited to the systems Destiny Discover and SCIS (Schools Catalogue Information Service), making Spydus a new challenge. I was pleased to be proficient at updating item statuses, manage holds and returns and handling patron enquiries. I also coordinated a project using Spydus to track Children’s Book Council of Australia Shortlist items across four library branches, managing collection gaps.

Daily tasks encompassed courier assistance, unpacking and dispatching books between branches, and managing a high volume of book movement. This was new to me, providing insight into the logistical and organisational challenges of maintaining an up-to-date and accessible collection across multiple branches. Additionally, I found satisfaction in creating a digital plan and designing posters for the non-fiction project ‘Books by Design’ aimed at boosting circulation of less popular topics.

Assisting with programs provided valuable insight into their popularity within the local community. The reading programs incorporated literacy tips, songs, storytelling, puppetry, interactive questioning, and other engaging activities designed to encourage children’s speech and language development. I observed that parents and children mingled afterwards, connecting, and sharing experiences together which reflected the programs’ positive impact. This involvement reinforced my understanding of the values of vibrant reading cultures within communities.

Better Beginnings and Reading Ready are two noteworthy initiatives that promote reading cultures at Joondalup libraries. Better Beginnings is a statewide program involving reading bags sent out to baby, toddler, and kindergarten children, with the aim of promoting both the library itself and supporting early reading practises between parents and children. The Reading Ready initiative builds on this foundation and offers a fantastic borrowing pack with books and reading prompt cards to help children’s developing reading skills (City of Joondalup Libraries, 2024). In reflection as a TL, I see some potential for adapting these proven strategies in my school library to engage parents to create reading environments at home.

Other programs such as the LEGO club and the Memory Café, exemplified the library’s role in nurturing community development. I confidently embraced the opportunity to help facilitate both these programs: guiding primary-aged children through harnessing their problem-solving and creativity skills. The collaborative nature of the session revealed the strong relationships in the group and uncovered the long-term success of this program. Assisting with the unique Memory Cafe gave me scope to interact with a vastly different library patron group. The café offers a supportive and gentle environment for individuals with dementia, with themed loanable memory bags, reflecting a commitment to inclusivity and well-being. While out of my comfort zone, assisting with the café refined my communication skills and deepened my appreciation of inclusive library services.

A significant observation was the constant activity and engagement at the library. Whether it was for a well-attended regular program, a special event, or the sheer volume of returns, loans, this library was consistently bustling. This observation highlights the continued popularity of the physical book collection, and this perspective is consistent with insights gained from my studies. As Hider et al. (2023) argue, despite the growth in community activities, physical library collections remain integral. The thriving participation in the above programs does not diminish the circulation of books; instead, it complements and enriches the library’s services. This demonstrates the library’s ability to evolve to meet diverse community needs while maintaining the foundational role of physical books for reading pleasure and information access.

In conclusion, my placement has not only reinforced my theoretical knowledge but also provided practical experience that is invaluable for my future career. The library’s dynamic environment has equipped me with the skills and confidence to excel as a TL, ready to meet evolving student needs. Unique events like the comic strip session led by author Sean Avery highlight the library’s commitment to enriching experiences, inspiring me to plan unique events and create local partnerships at my school library. This experience has contributed to my understanding of library management, community services, and collection development. The insights I developed during this period have significantly contributed to my professional growth, preparing me for future challenges and opportunities as a TL.

References

Australia Library and Information Association. (2018). ALIA Free access to information statement.
https://read.alia.org.au/alia-free-access-information-statement

Billingsley, K (2024). Photographic images of Duncraig library.

Chiavaroli, M. (2019). Ditching Dewey: Take your collections from enraging to engaging and position your library for 21st century success. Public Library Quarterly (New York, N.Y.), 38(2), 124–146. https://doi.org/10.1080/01616846.2018.1555786

City of Joondalup Libraries. (2024, May 10). Let us get reading ready!https://www.joondalup.wa.gov.au/lets-get-reading-ready?nocache=true

City of Joondalup. (2022). Summary: Strategic Community Plan.
https://www.joondalup.wa.gov.au/wp-content/uploads/2022/08/Joondalup-2032-Summary.pdfDawkins, A. M. (2018). The decision by school librarians to self-censor: The impact of perceived administrative discomfort. Teacher Librarian, 45(3), 8-12.

Evans, G. E., & Saponaro, M. Z. (2019). Collection management basics. Bloomsbury Publishing USA.

Gregory, V. (2019). Collection development and management for 21st-century library collections. ALA Editions.

Hider, P., Garner, J., Wakeling, S., & Jamali, H. R. (2023). Part of my daily life: The importance of public libraries as physical spaces. Public Library Quarterly (New York, N.Y.), 42(2), 190–219. https://doi.org/10.1080/01616846.2022.2092347

International Federation of Library Associations, & Institutions. (2022). IFLA-UNESCO Public Library Manifesto 2022. https://repository.ifla.org/handle/123456789/2006

Johnson, P. (2018). Fundamentals of collection development and management (4th ed.). ALA Editions.

McPhee, S. (2024, May 18). Children’s author charged with online grooming. The Sydney Morning Herald. https://www.smh.com.au/national/nsw/children-s-author-accused-of-grooming-children-online-20240518-p5jemy.html

Wall, J. (2019). Genrefication in NSW public school libraries: A discussion paper. Scan, 38(10), 10–17.

Walton, R., Mauldwin, J., & Bunderson, J. (2022). Patron drivers, patron impacts: Investigating potential patron impacts of moving to a patron driven acquisition model for print books. Collection Management, 47(4), 272–285. https://doi.org/10.1080/01462679.2022.2030841

Woodward, D. (2019). City of Joondalup Collection Management Guidelines, 2019-2024. City of Joondalup Libraries.