4.1 Activity : The Library Minute

December 23, 2015January 25, 2016 kevinwing060@yahoo.com.hk

Library websites have evolved with Web 2.0 technologies and the principles of 4Cs.

Arizona State University (ASU) Libraries are trying through their website, social network integration, “features a library 2.0 Collaboration environment makes its website, more personalized and user-driven place. “(Frank & Yan Quan, 2014, p. 121).

Arizona State University Library has accepted the 4C standard Web 2.0 in the following ways:

Collaboration: ‘Library Minute – Study Spaces’ is the workspace of a simple notification of the user video library to large groups of individuals. While encouraging cooperation between students and experts, for the opportunity to appear online this collaboration rarely.
Conversation: The ‘Library Minute – Ask a Librarian’ Links clearly explains various methods can be used to dialogue with other ways for a variety of applications, online and in person. Also, the tools such as WhatsApp, Line, Skype, Twitter and Facebook allow online conversations between the library and users.
Community: Arizona State University library using Facebook and Twitter social media tools to connect users to the library as an online community. Facebook is the most popular social networking tools, but there are also active on the Arizona State University’s website a few followers. Twitter is more effective with 3077 followers anywhere who give their community access, any time on any device, such as ‘Library Minute – Mobile Web’.
Content Creation: The ability to create online content for users unavailable. Content creation is the only library professionals. ‘Library Minute – Refworks’ is a reference manager, the user can use it to create citations for his work, is a form of content you can use YouTube’s example.

On ‘Library Minute – Social Connection’ shown that Arizona State University Library intention to do this. It has made a good effort, connected by Web 2.0, especially community and dialogue 4C standard user. While Web 2.0 technology alone does not make Library 2.0 environment and more work needs to be done to achieve the principles of collaboration and content creation.

References

Arizona State University (ASU) Libraries. (n.d.). The Library Channel. Retrieved December 23, 2015 from https://lib.asu.edu/librarychannel

Frank, B. & Yan Quan, L. (2014). Web 2.0 applications’ usage and trends in top US academic libraries. Library Hi Tech, 32(1), 120-138.

3.6 Activity: User Review Sites

December 10, 2015January 25, 2016 kevinwing060@yahoo.com.hk

What are your thoughts about the credibility or quality of user reviews?

I personally use a user review sites such as TripAdvisor and Openrice themselves. I think in the comments provided in these sites reputation and quality have been involved bear a balanced view. Social network comments are not many other ways to be held personally accountable for their views, might use an alias, and may be trying to shake the other potential customers about their motives. I personally feel that to understand what would motivate me to comment on such sites in a negative or positive way, help me distinguish comments and appreciated my own views and expectations may be very different from the comments of people’s credibility.

Could they be used as good evidence of the quality of services or products?

I think more study needs to be done to the motivation behind the comment before the reason for these reactions may be used in this manner. Sunrise from the daily consumption points such comments may be worried that they may have doubts, they tried to keep the discussion favorable evidence. Because, accommodation if a person is determined, but some aspects of advertising provides a lower standard, and advertisers own rating conflict, for example, these may be the price, available images, location and so on, so in this case other comments can be useful as evidence.

How do you think about charging customers for leaving bad reviews on Tripadvisor?

I think it is inappropriate, in violation of the rights of customers, freedom of speech. From a business perspective, it can be harmful, if many of the comments have been posted negative feedback but if these statements are credible, then it is reasonable to other consumers have knowledge in this area. Enterprises should probably give their business problem, use these views to their own advantage and the right to work, they should have the right to respond to such comments. Those companies who own or work of such charge or limit their products actively express opinions on the same concept, this may just be misleading. It is to achieve a freedom of information and ensure accountability and projected into another example of the difficulties of balancing the credibility of the information society between.