While assisting a parent in the library, his/her young child is running amok amongst the shelves. 

How would I respond?

If I was confronted with the above situation I would respond in  a supportive stance by finding some activities for the child to do to get their attention. These could be within the makerspace and include a board game or a puzzle. By ensuring that they are occupied and being creative it would allow for a more successful interaction with the parent. Initial impressions are very important in the way that you are perceived by others (Green, 2004) Therefore it would be important to show the parent that they are both important to the school community by giving my positive attention to both, and being understanding of both people’s needs.

 

References

Green, G. (2004). The big sell: Creating influence and credibility. Session  presented at LIS@ECU Seminar, Information literacy.