Image sourced from Insight Details Subject area:  Customer Service Staff Type: Seminar Length:  7.6 Hours Level: Any customer-facing role Organisers: Just for Schools Presenters: Cate Schreck Format: Workshop Reflection This activity was designed and presented to Education Support Staff in schools and was to build on customer skills in dealing with difficult people. The workshop […]

Image sourced from SLAV Details Subject area:  School Libraries Type: Seminar Length:  7 Hours Level: School Library Assistants, Library Technician, Librarians, Managers, Teacher Librarians Organisers: School Library Association of Victoria (SLAV) Presenters: Di Ruffles, SLAV President; Tye Cattanach; Dr Kasey Garrison; Tracey Ferguson; Dr Lili Wilkinson Format: Conference Reflection The purpose of this conference was to […]

Image sourced from New York Law Institute Details Subject area:  Cataloguing Type: Seminar Length:  9 Hours Level: Library Technician, Librarians Organisers: Hume Libraries (Hume City Council) Presenters: Cathy Cusak, Senior Consultant- SirsiDynix Format: Training – 1×2 hours;  1×7 hours Reflection The objective of this professional development activity was to fully train any person who was […]

Image sourced from Gamma Solutions Details Subject area:  Circulation Type: Training Length:  1 Hour Level: Library Technician, Librarians Organisers: Hume Libraries (Hume City Council) Presenters: Srik Ram Format: Training session Reflection This training session was provided to staff at Gladstone Park Secondary College Library because we are a joint use library in which we are […]

Image sourced from The Book Doctor is In: Torn Paper Book Repair (demco.com) Details Subject area:  Preservation Type: Seminar Length:  5.5 Hours Level: Library Technician, Librarians Organisers: School Library Association of Victoria (SLAV) Presenters: Dr Susan La Marca Format: Workshop Reflection The objectives of this activity were to provide a hands on workshop to learn […]