OLJ Task 13: Information trends
Watch the video and identify five (5) examples of ‘shifts’ or trends that can have an impact on how individuals behave as a digital citizens. Then outline (in around 400 words) how you believe these behaviours can impact on the need for, and development of, information policy in organisations to address these behaviours. You may wish to explore these from either a user/customer perspective or employee/employer perspective, or a combination of both, and you may wish to consider this task within the specific context of your own library and/or organisation, or you can address this task in general terms.
Word count: 434
1) 28% of 18-24s use social media as their main source of news
2) 54% of Facebook users only use their mobile to access the platform
3) 88% of Facebook ad revenue and 86% of Twitter ad revenue comes from mobile ads
4) 95 million photos and videos are posted on Instagram every day
5) 3 billion snaps are sent out each day
How can these behaviours impact on the need for, and development of, information policy in organisations to address these behaviours?
Di Gangi, Johnston, Worrell & Thompson (2018) discuss what can go wrong in social media and, from the above list, two things that stand out to me are the risk of over-sharing on social media in an effort to compete with the enormous amounts of content being produced each day and unreliable user-generated content.
As the sheer amount of content posted each day continues to increase, it is important that organisations do not become obsessed with producing meaningless posts to ‘keep up’ with others. Instead, it is important that social media is making positive, lasting impacts on the community and contributing to goals and targets as part of the social media strategy (King, 2015). Developing policy on the type of content and the brand of the organisation is vital to developing a cohesive social media strategy (Rathore, 2017).
Di Gangi, et.al. (2018) warn against the risk of decreased productivity of staff due to preoccupation with social media platforms in the name of work. To prevent this, information policy should include guidelines as to how long and how many posts should be published over a time period and who should be involved to ensure continued staff efficiency in other areas and reduce staff distraction. Additionally, specifying who is involved (manager, committee members etc.) allows for monitoring of post content to ensure that the organisation and brand is being represented in the best light (Di Gangi, et. al., 2018; Rathore, 2017).
With such a high percentage of 18-24s utilising social media as their main source of news there is a risk that unmonitored posts may contain incorrect information, which is then distributed and circulated as fact. This could lead to reputation damage for various parties and infringement of copyright and other laws (Di Gangi, et.al., 2018; Meese & Hagedorn, 2019). As such, the development of factual accuracy in information policies is essential to preventing the spreading of misinformation. For example, implementing fact checking and publishing procedures prior to posting can prevent miswritten facts and avoid implying offence.
Knowing that such a large percentage of revenue is driven by mobile phone usage and advertisement, and that a large number of social media users only use their mobiles to access different platforms, content must be developed to be suitable, specifically, for mobile devices (Rathore, 2017; Adner & Kapoor, 2016). It should be considered on an individual basis, whether or not organisations require paid social media advertising. Bunker (2017), explains in her case study that the ‘Seed Library’ did not utilise paid advertising, but instead relied upon existing and developing networking connections across social media and in the local community with successful outcomes.
References
Adner, R., & Kapoor, R. (2016). Right tech, wrong time. Harvard Business Review, 94(11), 60-67.
Bunker, L. (2017). Picking a platform and finding a voice. In S. W. H. Young & D. Rossmann (Eds.), Using Social Media to Build Library Communities : A LITA Guide. Blue Ridge Summit, UNITED STATES: Rowman & Littlefield Publishers.
Di Gangi, P. M., Johnston, A. C., Worrell, J. L., & Thompson, S. C. (2018). What could possibly go wrong? A multi-panel Delphi study of organizational social media risk. Information Systems Frontiers, 20(5), 1097-1116. doi: 10.1007/s10796-016-9714-2
King, D. L. (2015). Analytics, goals, and strategy for social media. Library Technology Reports, 51(1), 26-32.
Meese, J., & Hagedorn, J. (2019). Mundane content on social media: Creation, circulation, and the copyright problem. Social Media + Society, 5(2). doi:10.1177/2056305119839190
Rathore, S. (2017, August 22). 7 Key steps in creating an effective social media marketing strategy. [Blog post]. Retrieved from https://www.socialmediatoday.com/social-business/7-key-steps-creating-effective-social-media-marketing-strategy