Professional Experience and Reflective Portfolio

Part A:

Statement of Personal Philosophy:

 

The dual qualification of teacher librarian (TL) holds a paired responsibility; to promote information accessibility and support learners to critically consume, and create, information. The changing infosphere demands the TL is adaptive, reflective and innovative. This is demonstrated through effective library management, exemplar educational pedagogy and expertise in curriculum. My professional vision sees the school library sustaining a significant role in developing creative, literate, life-long learners, who build deep knowledge about the world. Through inquiry learning, literary engagement and information literacy, I believe students gain social, intercultural & ethical understanding, that enables them to contribute to a fair and democratic society.

 

Gol Gol Public School Library (Bertalli, 2025)

 

 

Part B:

Critical Evaluation of Learning

During the teacher librarian course, I experienced professional growth that was both unpredicted and unprecedented. Prior to beginning the degree, I disquietingly acknowledge that I knew very little of the complexity and significance of the teacher librarian role (Bertalli, 2023, February 26). While the CSU Sturt University (CSU) Teacher Librarian degree provided me with the opportunity to engage with complex theoretical knowledge, working in the TL role as I studied, enabled me to put theory into practice.  Throughout this period of learning, three areas stand out as dominant themes that will continue to guide my professional objectives.

 

Information Literacy

As a lifelong library user, I understood that literature, and literacy, would be a focus of the TL role. However, I had never truly considered, what it meant to be literate in the context of a rapidly changing information environment (Bertalli, 2023, March 22). Herring (2017) predicted eight years ago that the educative role of the TL would become increasingly linked to information literacy, as students and teachers became more immersed in the onslaught of information and rapidly exposed to technological changes.  Time has seen this ubiquitously realised and the TL role has had to adapt in response (Wall, 2022; Oddone, 2016b).

 

 

United Nations Educational, Scientific and Cultural Organization [UNESCO]. (2021, April 21). Media and Information Literate Citizens: Think Critically, Click Wisely! [Video]. YouTube. https://youtu.be/bjYhmTC3lrc?si=PXBOBUF5SzKwxopN

 

 

When I stepped into a relieving TL role at Gol Gol Public School (GGPS) in 2023, classroom teachers were required to embed ‘digital technologies’ into their own programs, without an explicit scope and sequence. This approach left gaps in learning and students unable to access or evaluate information (Bertalli, 2023, May 20). The Information Fluency Framework (NSW Department of Education, 2022) has been instrumental in providing an explicit scaffold, through which I introduced colleagues to the evolving concept of information literacy. It has also enabled the transformation of the TL role to one of a collaborative educator, with expertise in designing teaching and learning to better reflect the needs of students as contemporary information users (Australian Curriculum and Reporting Authority [ACARA], n.d.; Australian Library and Information Association [ALIA] & Australian Coalition for School Libraries [ACSL], 2024;  Callison, 2009).

 

Bertalli, B. (2025). The media, bots, trolls and kids: the threat of misinformation in the information landscape. Centre for Professional Learning. https://cpl.nswtf.org.au/journal/semester-1-2025/the-media-bots-trolls-and-kids-the-threat-of-misinformation-in-the-information-landscape/
My understanding of information literacy has developed exponentially throughout the course (Bertalli, 2023, May 8; Bertalli, 2025 June 8). In June 2025, I was proud to publish an article, for the Centre of Professional Learning, stemming from research begun in 2023 in ETL401 Introduction to Teacher Librarianship. Designed as practitioner literature, ‘The media, bots, trolls and kids: the threat of misinformation in the information landscape’ (Bertalli, 2025) highlights my increasing understanding of some of the challenges educators face in their roles while teaching information literacy in schools. The article outlines the importance of the adaptive TL role and the value of the library within, and beyond, the school context. It promotes ways that TLs can work with teachers to support students to critically navigate information and develop skills for lifelong learning and positive participation in society (ALIA & ACSL, 2024; Head et al., 2020).

 

As I consider my own professional development in this area, I know that I need to continue to advocate for the role of the TL as central to planning and programming for information literacy (Oddone, 2016a; Oddone, 2016b). The challenge (and opportunity) lies in working with school leadership, and teachers, to ensure students are given opportunities to develop information fluency in the library, as new curricula are implemented. My next objective in this domain is to run a professional learning session on the NSW Department of Education’s Library Procedures Policy (2025) so that all staff in our school are aware of the role of the library and its value in supporting students’ wellbeing and learning.

Collection Development

School libraries in NSW have broad guidelines outlining the TL’s responsibility in the procurement and organisation of library resources (NSW Department of Education, 2025). However, as I dove into the TL course, I came to understand the importance of a specific, school-based, collection development policies for two main reasons; firstly, to ensure the educational and recreational reading requirements of the school community were catered to and secondly, to enable advocacy opportunities to promote the value of the library, to the learning community and beyond (Debowski, 2001; Merga, 2023). Oddone (2019) highlights the complexity of each iterative step of the collection development process and the importance of applying specialist teacher librarian knowledge, to pursue the school’s strategic directions. While the GGPS library was the largest in the local, rural school network, it did not have any written collection development policy (CDP)- or any other formal policy. Initially, as a TL in training, I was overwhelmed at how to formalise the collection development process. Through my studies, I realised I needed to step into the collection development cycle and begin by assessing the collection (Bertalli, 2024, March 1). During the evaluation process, I examined whether the catalogue was fit for purpose. Did resources meet the current, and future, learning needs and interests of students? Was reading material accessible and engaging? Did books and services meet ALIA objectives and school strategic directions? (ALIA & ACSL, 2024, Bertalli, 2024, March 6; Gol Gol Public School [GGPS], 2023). Using analytical data, and supported by evidence, I identified overarching short-term objectives for the library. The first was to transition from a 99% physical resource collection to a hybrid collection. The second was to engage school leadership in the process of developing a formal CDP and a transparent budget for the library (Bertalli, 2024, March 6).

 

Newly integrated eLibrary (Bertalli, 2025)
Kennedy (2005) highlights the increasing prevalence of libraries that offer a mix of print and digital formats to better cater to contemporary patron needs. Further, Merga (2023) cautions that solely physical collections may not reflect the diverse perspectives of Australian society, particularly through periods of rapid change. She acknowledges negative effect this can have on reader representation and engagement. The work required to build a hybrid collection was challenging, while balancing a rigorous teaching load. However, over 12 months, I was able to integrate eBooks and audiobooks into the library catalogue and add an iPad reading station to access these in the library space. QR codes were sent home to increase off-site access and students were explicitly taught how to access digital resources. A World Book subscription was purchased to bolster non-fiction material, and I delivered staff training to promote use. The library catalogue is now 80% physical and 20% digital. The planned deselection of outdated materials during stocktake, is likely to further improve this ratio. The digital component of the collection has increased accessibility for students with additional learning needs and loan statistics are reflecting an upwards trend in response to changes (Softlink International, 2025).

 

Building a diverse collection (Bertalli, 2025).
Disappointingly, I am yet to achieve my second goal of collaboratively developing a CDP, including a transparent library budget. My tertiary learning, and work placement, has cemented my understanding of the importance of the CDP as a tool for change, advocacy and relevance  (Bertalli, 2024, May 20, Bertalli, 2025, September 25). I recognise that I have further work to do to develop as a middle leader to increase school executive, and classroom teacher, espousal to the potential of the school library (Bush 2015Cox & Korodaj, 2022; Pavey, 2024). My professional goal in 2026, will be to utilise the changes already introduced, to provide the executive team with evidence of the role the library can play, in achieving shared strategic objectives through a CDP (GGPS, 2023).

Advocacy

A common thread throughout all learning modules in the TL course has been the ongoing need for TLs to advocate for the value of school libraries- and dual qualifications. I previously wondered whether I had the skills to play the role of advocate (Bertalli, 2023, March 8; Bertalli, 2025, June 8). Combes (2008) explains that the changing nature of education, technology and information require TLs to remain adaptive to their patrons needs. Further, Novak (2016) emphasises that the unique skills that come with the dual qualification of teacher and librarian must be promoted, to be valued. As I completed coursework, and gained confidence, I increasingly engaged in the promotion of library services and statistics. One example includes an ongoing home reading challenge I developed, aimed at incentivising reading, developing positive reading habits, and changing the perception of students as readers (Bertalli, 2025, March 12).

 

Holding the coveted golden home reading tickets (Bertali, 2025).
Based on Merga’s (2023) research, this school-wide program is regularly promoted on social media, digital newsletters and face-to-face community events. As a cohort, students at GGPS have collectively accumulated 13,625 nights of reading in Terms 1-3 alone. The way that students discuss reading, and the library, with their peers is experiencing a positive shift. This program is run concurrent with other extracurricular library initiatives including recognition boards for borrowing status, the Premier’s Reading Challenge and a Library Leader program, of 26 year 5 & 6 students, who coordinate lunchtime activities. Despite 3 years in the role, and the relative success of these projects, I still have considerable advocacy work to do.

 

While the NSW Department of Education has recommitted to filling vacant teacher librarian positions in a permanent capacity, many TLs- including myself- still face constant local pressure to abandon a specialist library program and adopt a support teacher role as a band-aid solution to crowded curriculums and classroom teacher workload (Marks, 2020). The complex role of the TL is clearly defined by ALIA & ACSL Statement on School Library Staffing (2025). Unions, and professional library bodies such as ALIA and ACSL, provide the necessary support to learn more about advocacy. As staffing roles for 2026 are organised by school leadership, I will need to work with peak professional bodies to strengthen my ability to protect the TL role.

 

An social media video promoting the GGPS library.

Gol Gol Pubic School. (2025). Some of our students share their love of reading [Video]. Facebook. https://www.facebook.com/reel/481630415007462

Part C:

Professional Evaluation through the ASLA/ALIA TL Professional Standards

 

The ALIA-ASLA Standards of Professional Excellence for Teacher Librarians (2004) detail the knowledge, skills and commitments that exemplary TLs demonstrate in their work. Divided into 3 broad domains, the standards provide a framework through which TL’s can reflect on their work and identify areas for development.

Professional Knowledge

The CSU TL degree ensured that I gained a deep understanding of the ways in which literature supports learning across the curriculum. Emphasis was also placed on the evolving definition of what it means to be literate in today’s context and the impact that information literacy has on student outcomes. These concepts will drive my work as a TL. The professional knowledge domain is closely linked to qualities already demonstrated in my work as a classroom teacher, however ‘1.4 Knowledge of library and information management’ provides an opportunity for further learning. While I feel more confident in explaining the value of the school library in supporting school achievement, I need to engage with national library standards more deeply (ALIA & ASLA, 2004, p. 2, para. 8). By modelling national library standards, our library can enhance the support for the objectives of our learning community, including improvements to literacy and wellbeing (GGPS, 2023).

Professional Practice

The execution of the dual roles of TL, as classroom practitioner and information manager, are addressed within this domain. Despite being an effective K-6 classroom teacher for many years, I still have scope to develop proficiency in programming inquiry-based learning, that incorporates information literacy skills and is aligned with key learning areas (ALIA & ASLA, 2004 p. 3, para. 2). As such, I have undertaken the responsibility to collaboratively plan for the school-wide implementation of the new Human Society and its Environment K-6 Syllabus (NSW Education Standards Authority, 2024) in 2026. I see this as an opportunity to better understand the changing curriculum, cooperate with colleagues, link library priorities to learning and develop my own middle leader traits.

Professional Commitment

The final domain of the ALIA-ASLA standards (2004) calls on the TL to exhibit a high level of professionalism through ongoing learning, transformative leadership and advocacy within, and beyond, school. I believe this domain will be the most challenging- but perhaps the most rewarding. The standards within this domain provide opportunities for me to draw on the positive outcomes of the first two domains- knowledge and practice- and use these to acquire evidence that drives innovation. My long-term objective in this domain is to lead, and safeguard, information literacy as a whole school priority.  The impacts of this will also need to be promoted within my learning communities. Three years of tertiary study with CSU has reinforced the need to contribute to our wider profession. As such, I also plan to maintain an ASLA membership, participate in the NSW Teacher Federation TL Special Interest Group and partner with the newly reconvened Sunraysia Librarians Facebook group to connect with other professionals in the local community.

 

GGPC Premiers Reading Challenge Bookshelf of Fame (Bertalli, 2025)

References:

Australian Curriculum and Reporting Authority. (n.d.). A world-class curriculum for the 21st century. https://docs.acara.edu.au/resources/Information_Sheet_A_world-class_curriculum_for_the_21st_century.pdf
Australian Library and Information Association and Australian Coalition for School Libraries. (2024). ALIA ACSL Statement on School Libraries and Information Literacy. ALIA ACSL Statement on School Libraries and Information Literacy.pdf
Australian Library and Information Association and Australian Coalition for School Libraries. (2024). ALIA ACSL Statement on School Library Funding and Resource Provision. ALIA ACSL Statement on School Library Funding and Resource Provision.pdf
Australian Library and Information Association and Australian Coalition for School Libraries. (2025). ALIA ACSL Statement on School Library Staffing. https://acsl.alia.org.au/wp-content/uploads/2025/05/ALIA-ACSL-Statement-on-School-Library-Staffing-1.pdf
Australian Library and Information Association & Australian School Library Association. (2004). ALIA-ASLA standards of professional excellence for teacher librarians. https://read.alia.org.au/alia-asla-standards-professional-excellence-teacher-librarians
Australian School Library Association (2001) Learning for the future; developing information services in schools (2nd ed.). Curriculum Corporation.
Bertalli, B. (2025). The media, bots, trolls and kids: the threat of misinformation in the information landscape. Centre for Professional Learning. https://cpl.nswtf.org.au/journal/semester-1-2025/the-media-bots-trolls-and-kids-the-threat-of-misinformation-in-the-information-landscap
Bertalli, B. (2023, February 26). Hello world. Talk Wordy to Me. [Blog Post]. https://thinkspace.csu.edu.au/bbertalli/2023/02/26/hello-world/)
Bertalli, B. (2023, February 22). Literacy- is it more than just reading and writing? Talk Wordy to Me. [Blog Post].  https://thinkspace.csu.edu.au/bbertalli/2023/03/22/literacy-is-it-more-than-just-reading-and-writing/
Bertalli, B. (2023, May 20). Looking back on chapter one. Talk Wordy to Me. [Blog Post].  https://thinkspace.csu.edu.au/bbertalli/2023/05/20/looking-back-on-chapter-one/
Bertalli, B. (2024, March 1). School library collection development; if it is a cycle, where do I jump on? Talk Wordy to Me. [Blog Post]. https://thinkspace.csu.edu.au/bbertalli/2024/03/01/school-library-collection-development-if-it-is-a-cycle-where-do-i-jump-on/
Bertalli, B. (2024, March 6). 99% there yet so far to go. Talk Wordy to Me. [Blog Post]. https://thinkspace.csu.edu.au/bbertalli/2024/03/06/99-there-yet-so-far-to-go/
Bertalli, B. (2024, May 20). CDP the too for change. Talk Wordy to Me. [Blog Post]. https://thinkspace.csu.edu.au/bbertalli/2024/05/20/cdp-the-tool-for-change/
Bertalli, B. (2025, June 8). Teacher Librarian as Leader Reflection. Talk Wordy to Me. [Blog Post]. https://thinkspace.csu.edu.au/bbertalli/2025/06/08/etl504-teacher-librarian-as-leader-reflection/
Bertalli, B. (2025, September 5). Theory into Practice- Collection Development. Talk Wordy to Me. [Blog Post]. https://thinkspace.csu.edu.au/bbertalli/2025/09/05/theory-into-practice-collection-development/
Bertalli, B. (2025). The media, bots, trolls and kids: the threat of misinformation in the information landscape. Centre for Professional Learning. https://cpl.nswtf.org.au/journal/semester-1-2025/the-media-bots-trolls-and-kids-the-threat-of-misinformation-in-the-information-landscape/
Bush, T. (2015). Organisation theory in education: How does it inform school leadership? CORE. https://core.ac.uk/download/pdf/162657439.pdf
Callison, D. (2009). Information inquiry. In Fontichiaro, K. (Ed). 21st century learning in school libraries (p. 121-125). Libraries Unlimited.
Combes, B. (2008). Challenges for teacher librarianship in the 21st century: Part 1 – Technology. SCIS Connections, 66, 10-11.
Cox, E. & Korodaj, L. (2019). Leading from the sweet spot: embedding the library and the teacher librarian in your school community. Access (Online)33(4), 14–25. https://studentsneedschoollibraries.org.au/wp-content/uploads/Cox-and-Korodaj-ACCESS-November-2019.pdf
Debowski, S. (2001). Collection management policies. In K. Dillon, J. Henri & J. McGregor (Eds.), Providing more with less: collection management for school libraries (2nd ed) p. 126-136.
Dring, Sally (2014, September 18) Don’t overlook your school librarian, they’re the unsung heroes of literacy. The Guardian. https://www.theguardian.com/teacher-network/teacher-blog/2014/sep/18/school-librarian- literacy-support-teacher-students
Duffett, C. (2025). Why and How Reading Volume Can Be Increased. Access 39(2), 38–44.
Gray, M. (2025). School Libraries and Student Wellbeing: A Survey Ten Years Later. Access 39(2), 21–27.
Gol Gol Public School. (2023). Strategic Improvement Plan 2021-2025. https://reports.sparo.schools.nsw.gov.au/plan-report/2021/2027/2021-2025_Gol_Gol_Public_School_SIP.pdf
Gol Gol Pubic School. (2025). Some of our students share their love of reading [Video]. Facebook. https://www.facebook.com/reel/481630415007462
Head, A. J., Fister, B., & MacMillan, M. (2020). Information literacy in the age of algorithms. Project Information Research Institute.
Herring, J. E. (2017). The future role of the teacher librarian. Connections, (100). https://www.scisdata.com/connections/issue-100/the-future-role-of-the-teacher-librarian/
Kennedy, J. (2005). A Collection Development Policy for Digital Information Resources? The Australian Library Journal, 54(3), 238–244.
Marks, K. (2020). New chapter for SIG recognises vital role. Education: Journal of the NSW Teachers Federation.  https://www.nswtf.org.au/news/2020/03/06/new-chapter-for-sig-recognises-vital-role/
Merga, M. K., (2023). Creating a reading culture in primary and secondary schools; a practical guide. Facet Publishing.
NSW Department of Education. (2022). Information fluency framework. https://education.nsw.gov.au/content/dam/main-education/teaching-and-learning/curriculum/media/documents/Information_fluency_framework.pdf
NSW Department of Education. (2025). Library procedures. https://education.nsw.gov.au/policy-library/policies/pd-2005-0221-01
NSW Education Standard s Authority. (2024). Human society and its environment k-6 syllabus.  https://curriculum.nsw.edu.au/learning-areas/hsie/hsie-k-6-2024/overview
Novak, B. (2016). It’s time: Lets improve schools’ perceptions of teacher librarians. SCIS Connections 99, 1-3.
Oddone, K. (2016a). Defining and developing digital literacy part one: theories and models. Linking Learning. https://www.linkinglearning.com.au/defining-and-developing-digital-literacy-its-far-more-than-facebook/
Oddone, K. (2016b). The importance of school libraries in the Google Age. SCIS Connections 98 1-3. https://www.scisdata.com/connections/issue-98/the-importance-of-school-libraries-in-the-google-age/
Oddone, K. (2019). School library collection development: It’s not as simple as you might think. Linking Learning. https://www.linkinglearning.com.au/school-library-collection-development-its-not-as-simple-as-you-might-think/
Pavey, S. (2024). The networked librarian: the school librarian’s role in fostering connections, collaboration and co-creation across the community. Facet.
Softlink International. (2025). Gol Gol Public School Loan count by year; loan statistics report [Analytical report]. Softlink International.
United Nations Educational, Scientific and Cultural Organization [UNESCO]. (2021, April 21). Media and Information Literate Citizens: Think Critically, Click Wisely! [Video]. YouTube. https://youtu.be/bjYhmTC3lrc?si=PXBOBUF5SzKwxopN
Wall, J. (2022). Information fluency: a framework for teacher librarians as expert practitioners. Access, 36(1), 15-23.

Melbourne Study Visit Personal Reflection

The 5 day, face-to-face, study tour was a highly anticipated event. As a rural teacher librarian in a small school library, not only was I eagerly awaiting the chance to explore the vibrant city of Melbourne (and all of its inherent cultural and culinary delights), but I was also keen to observe what libraries with more resourcing, more expansive collections, and situated in more diverse communities might look like- and might offer me in terms of ideas to take back home. What I had completely failed to foresee was the breadth of roles that libraries, and information agencies can require. My limited experience with school and community libraries was centred around services and information literacy, however sites such as Melbourne Museum, CAVAL, PROV, ACER and the SLV had a strong dedication to provenance of information as well as a commitment to preserving this information, both digitally and physically. My second epiphany was the complexity of such large organisations, and the collaboration and flexibility required in various roles. In my current TL role, I often work in solitude, craving a more cooperative environment. In the information agencies I visited, I witnessed the collective planning, organisation and collaboration required to manage information behind the scenes as well as face to face with patrons. Finally, I think that I have also taken for granted the way that the information landscape has so rapidly changed and how quickly information professionals have had to adapt. While have always been grateful for having digitally information so readily available, I had never taken the time to learn about the digitisation process or the ways in which shared digital catalogues, interlibrary loans or web-based collection tools are formed and maintained. The study tour has made me more aspirational, more informed and more excited about the work that I do currently and for what I might do in the future.

Establishing a career in the information sector can often involve taking a variety of pathways. Discuss the examples, pitfalls, barriers and advice provided by agency hosts on their career journey to becoming information professionals. Provide one professional development action you are going to take as a result of the study visits to support your career. Include a short discussion about why and how you will take this action and include examples of possible opportunities for this professional development.

Information management and librarianship careers encompass an immeasurable span of experiences, across various contexts and settings. While information management is a rewarding profession that can provide many pathways for an individual throughout their career, there are barriers and pitfalls to be carefully considered, so that they may become opportunities for professional development instead.

Merga (2022) acknowledges that libraries are dynamic places that are constantly evolving in response to changing demands from within, and beyond, the libraries’ community. Fluctuating funding, and predominantly underfunding, is a pitfall faced my many librarians (Nadarajah, 2025). Pru Mitchell (personal communication, April 2, 2025), Manager Information Services at the Australian Council for Educational Research, advises that information agencies, and those who work there, must adapt, expand or evolve to ensure that the information agency remains useful, providing the services needed for a changing context. Comito et al. (2012) identifies funding as an issue that may provide an opportunity for librarians to become active in library advocacy.

Pavey (2024) agrees that change can indeed be an opportunity for growth and professional development. Adam Howells (personal communication, April 1, 2025), Teacher Librarian at Melbourne Grammar School, identifies new technologies, AI and the changing infosphere as a possible barrier that aspiring librarians or information specialists are likely to encounter. However, he suggests that fulfilling the role of lifelong learner and committing to continual professional development is key to turning this barrier into an opportunity. Howell’s (personal communication, April 1, 2025) advice regarding technological change is to ‘…see where things are going and adapt’. Pavey (2024) agrees that libraries are often at the forefront of social, technological and educational change and as such it is vital for librarians to be well versed in how to navigate change.

Most information roles involve an aspect of community service. The State Library Victoria (SLV) team (personal communication, April 4, 2025) shared advice on the many ways in which SLV actively work to build a visitor-centric culture that has developed shared values around positive patron experiences. Pavey (2024) explains that collaboration and networking are key to being successful in an information service role. She believes that librarians often innately have the passion for their community and the communication skills to ensuring quality connections are made with library users.

As an aspiring teacher librarian, I am committed to gaining ongoing professional experience. As a result of this study tour, I have decided to volunteer for the School Library Association of Victoria (SLAV) conferences to take place later in the year. Pam Saunders (personal communication, April 1, 2025), Executive Officer, SLAV, promoted the benefits of volunteering to gain industry experience as well as contribute back to the profession.  As I am currently fulfilling a Teacher Librarian role in a small, rural school, my professional connections are very limited. Visiting the various information agencies on the study tour made me realise the scope of librarianship work and the need to learn from colleagues in other libraries. By attending a SLAV conference as a volunteer, I will have the opportunity to network with other librarians as well as become informed on current issues, contemporary research and new ideas that will benefit my practice within my own library.

 

References

Comito, L., Geraci, A., & Zabriskie, C. (2012). Grassroots library advocacy. American Library Association.

Merga, M. K. (2022). School libraries supporting literacy and wellbeing. Facet.

Nadarajah, A. (2025). ALIA Blog: regional libraries reaching millions on a shoestring.  https://alia.org.au/Web/Web/News/Articles/2024/January-2024/Regional_libraries_reaching_millions.aspx

Onunka, O., Onunka, T., Fawole, A. A., Adeleke, I. J., & Daraojimba, C. (2023). Library and information services in the digital age: Opportunities and challenges. Acta Informatica Malaysia7(1), 113-121.

Pavey, S. (2024). The networked librarian: the school librarian’s role in fostering connections, collaboration and co-creation across the community. Facet.

 

Using examples from at least three information agencies, discuss how technology is used to develop relationships with their users and the ways in which information agencies address differing technology needs of these users.

Information needs vary across settings, and evolve within contexts, over time. However, the rapidly changing information landscape has provided opportunities for information agencies to tailor their use of technology to engage with users and better meet their needs (Ballard & Johns, 2024; Woolls, Dawkins & Valenza, 2024). Through digitisation, hybrid collection development and online information access points, libraries are working to ensure information access is future-proofed and increasingly responsive to patron needs.

Digitisation is a technological advancement that is enabling information agencies to better meet the needs of a globalised clientele. The ability to attach metadata to digitised copies allow resources to be more easily found and used by patrons (Hider, 2018).  The Biodiversity Heritage Library (BHL), within the Melbourne Museum, is a prime example of how digitisation is developing relationships and addressing the changing technology needs of users. By digitising existing biodiversity literature, and making it openly accessible, the BHL library has connected naturalists, researchers and scientists from across the world. Through digitisation, a larger number of patrons can more easily gather relevant information, using database functions such as search, filter and sort (Onunka et al., 2023). With contributions from 62 institutions and over 650 000 pages already digitised, the BHL project is an exemplar of collaboration through technology.

In response to changing technological needs, libraries have expanded to curate their collections across digital domains (Onunka et al., 2023). Since its development in 1930, the Australian Council for Educational Research (ACER) has transitioned to a hybrid collection aiming to build relationships with users across education related contexts, including edu-research, professional resources, corporate services and assessment delivery. ACER’s online repository of publications ensures that up to date information is available to meet the unique needs of their diverse patron base. Further developing relationships with their users, ACER offers an in-house cataloguing service for educational publications, often at no charge, to allow new material to be added to their catalogue and own hybrid collection for research and interlibrary loans.

Other institutions, such as Melbourne Grammar School, also utilise online spaces to organise and collate information. Drawing together Britannica, ProQuest and EBSCOhost, the school’s LibGuide supports students to see the library as an essential partner in their research journey by presenting reliable sources in an age appropriate, web-based format, complimenting an extensive physical collection (Dobbs et al., 2013). Similarly, the State Library Victoria also provides patrons with access to digital databases, including a digitised catalogue of their current collections, many viewable as images. Alongside this, research librarians are available via phone, email and face-to-face to connect with visitors and assist with research and information needs. This strong culture of service strengthens ties with the community the library serves (Ballard & Johns, 2024).

Libraries have long served as hubs that serving the information needs of patrons and building connections with their communities. By evolving to provide digitised resources, carefully curated hybrid collections and online information access points libraries continue to be an invaluable service, in an evolving 21st Century context.

 

References

Ballard, S. D., & Johns, S. K. (2024). Elevating the school library: building positive perceptions through brand behavior. ALA Editions.

Dobbs, A. W., Sittler, R., Cook, D., & Library and Information Technology Association. (2013). Using libguides to enhance library services a LITA guide. ALA TechSource.

Hider, P. (2018). Information resource description: creating and managing metadata (Second edition.). Facet.

Merga, M. K. (2022). School libraries supporting literacy and wellbeing. Facet.

Nadarajah, A. (2025). ALIA Blog: regional libraries reaching millions on a shoestring.  https://alia.org.au/Web/Web/News/Articles/2024/January-2024/Regional_libraries_reaching_millions.aspx

Onunka, O., Onunka, T., Fawole, A. A., Adeleke, I. J., & Daraojimba, C. (2023). Library and information services in the digital age: Opportunities and challenges. Acta Informatica Malaysia7(1), 113-121.

Woolls, B., Dawkins, A. M., & Valenza, J. (2024). The school library manager: leading through change (Seventh edition). Bloomsbury Libraries Unlimited.

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