Syracuse Hancock International Airport Observation
Traffic (foot and vehicle) in both directions, although more congested at the drop-off area. Airport employees/security guards hurry people along brusquely. They continue to reiterate that cars should not park in front, even to unpack the car and say goodbye to passengers. They encourage people to pay for parking in an airport parking lot far removed from the main building. People seem tired, hurried and cranky.
Upon entering the airport, I am greeted by copious amounts of empty space, haphazardly arranged potted plants, thin gray carpeting and a stray piece of furniture every couple of feet. Lighting is harsh and fluorescent. The environment feels slapdash and makes me somewhat uneasy. There is a long row of rental car vendors to my left and a few DIY check-in kiosks and a check-in counter to my right. The employees of the rental car vendors don’t smile or say anything as I walk past, although they are staring directly at me. The DIY check-in kiosks are all broken, and no airport employees are currently at or near the check-in desk. Directional signage is relatively non-existent as far as I can tell. Due to lack of proper signage it seems that people are moving from one check-in desk to the next, lugging their bags along with them. Again, people seem tired and increasingly more frustrated.
There is one line for security until you get closer to the front where it splits off into 2-3 checkpoints. Lighting is still harsh, maybe even more so than in the check-in area. People who didn’t say goodbye to friends/family/loved ones outside, are doing it now, albeit hurriedly, as no one but plane passengers are allowed beyond the security checkpoint. The security area has some informative signage, although the placement of said signage is at the front of the line. People seem to be scrambling to take out their laptops, and take off their shoes at the last second. They are also reorganizing their carry-on luggage, as well as scarfing down the last of whatever food they have on them. Perhaps as a result of the signage placement? The children seem impatient and whiny. They are crying a lot, or running around.
Terminal has places to eat, drink and sit as well as lots of empty, unused space. People seem a bit more relaxed here, as they settle in with their carry-ons and wait for their planes to arrive. Lots of people are reading physical books, or ereaders, using their laptops, or listening to music. Others are napping. Many kids are still running around, or crying while others sleep, or play games on digital devices.
Sketch of my observations (click to enlarge):
Comments on other blog posts:
1. Shannon’s blog post
2. Jo’s blog post
3. Margo’s blog post