Case Study: iCentre digital spaces: what path should we take now?

Title:
Designing iCentre digital spaces for school library service delivery: what path should we take now?

Goal:
The goal of this study is to evaluate both our current digital spaces and potential design changes in order to maintain dynamic and appropriate school library web services.

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Description:
The library team at an all-girls secondary college in Brisbane, Queensland have begun a new phase in strategic directions. In 2016, new contexts have demanded a change in thinking about learning, life and work in the modern world.  The world now is change-filled and necessitates an approach that understands “everything we produce remains a work in process, in perpetual beta” (Richardson, 2016, para.5). This has implications for the services offered by the iCentre.  Evaluating and re-visioning the iCentre digital spaces is an important step in this process. A new vision and mission statement have been developed and the team has identified that the purpose of a revisioned digital space for the iCentre is to allow the college community to experience and learn the literacies of a connected world.  Due to timeframes and practical implications, this case study will only investigate the Library Management System and the iCentre Website.  Despite being essential to the provision of literacy development by the iCentre, social Media services will not be investigated at this time.

Expected Outcome of the project:
This case study will detail and analyse two of the existing virtual spaces, the Library Management System (LMS) and the iCentre Website with a view to understanding the contextual school library needs of the community and make recommendations to the iCentre team for their ongoing strategic plans.  The case study aims to adopt an evidence-based approach with an information science focus, incorporating user feedback, best research evidence and the professional experience and expertise of the iCentre team and external partners (Booth, 2002, p.53).

Two key research questions will guide this case study:

RQ.1   Do the current iCentre digital spaces meet our communities needs for school library services?

RQ. 2 What are the key considerations for the future of iCentre digital services and spaces identified from research evidence, user feedback and professional experience and expertise?

Case study plan:
The major steps required to complete the case study project include:

Digital School Library Services Research

*   Research the literature on best practice in digital school library services

*   Research the context of the iCentre school library services

*   Research the literature on emerging trends in school library services

Library Management System Research

*   Identify the needs for an LMS

*   Identify the contextual positives & negatives of the current LMS

*   Research and evaluate alternative LMS providers

Website

*   Identify the needs for an iCentre Website

*   Identify the contextual positives & negatives of the current iCentre Website

*   Research and evaluate design changes for the iCentre Website

The resources required:

*   Research for literature review

*   Meeting time with iCentre team

*   Contact details for LMS system providers and schools using those systems

*   Meeting with Website developers

*   Release time to visit school and investigate a variety of LMS

*   Survey artefacts

*   Focus Group interviews

*   PMI feedback on LMS choices for iCentre team

A projected timeline (Due October 10)

July 11 –  August 31

Focus Group – iCentre team complete a PMI of current LMS

Focus Group – iCentre team brainstorm needs of the iCentre website

Survey – students needs of the iCentre website (10% of student population – equal horizontal representation of students from year 7 – 12)

Survey – staff needs of iCentre website

Visit schools to view a range of LMSs

Meeting with website developers

Meetings with LMS providers for professional demonstration of products

LMS PMI artifact completed by iCentre staff

September 1 – 30

Literature review –  best practice in digital school library services

Literature review – emerging trends in school library services

Focus group with students finding information in different web environments – observational data and interview

Drafting case study report including recommendations for potential design changes in order to maintain dynamic and appropriate school library web services.

Seek feedback on processes and findings on INF537 Forums & via blog posts

October 1 – 10

Finalise case study report for submission

References

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